On 8 August 2014, the Director General, World Health Organization declared the Ebola Virus Disease (EVD) Outbreak in West Africa a Public Health Emergency of International Concern (PHEIC), under the provisions of the International Health Regulations (2005).
PassengersPlus is a worldwide airport community that celebrates the very best examples of airports putting passengers first. We encourage members of the airport community and passengers to share their experiences.
Taking place in Cancun, Mexico on 8-11 November 2014 this event is an extraordinary opportunity to expand your network and business opportunities among airport operators, civil aviation authorities, and other stakeholders, as well as a chance to build relationships and help shape your business among this prosperous region.
ASQ (Airport Service Quality) is a comprehensive ACI initiative to help airports in their continued efforts to improve the quality of service experienced by their passengers. It is the world’s leading airport customer satisfaction benchmarking programme.
Patrick Lucas joined ACI in April 2011. As Manager Economics and Statistics, Patrick is responsible for ACI’s analytical outputs and for overseeing its global data collections. In addition to client reports and statistical consulting services, he leads the analysis and production of ACI’s two major flagship publications: The World Airport Traffic Report and the Airport Economics Report.
Prior to joining ACI, Patrick worked as a statistician for a United Nations statistical office where he contributed to major global reports based on internationally comparative data. In this role, he was also responsible for indicator development, survey design, training and methodological standardization across Member States.
Patrick holds a master’s degree in economics with specialization in applied econometrics from Concordia University.