On 8 August 2014, the Director General, World Health Organization declared the Ebola Virus Disease (EVD) Outbreak in West Africa a Public Health Emergency of International Concern (PHEIC), under the provisions of the International Health Regulations (2005).
PassengersPlus is a worldwide airport community that celebrates the very best examples of airports putting passengers first. We encourage members of the airport community and passengers to share their experiences.
Taking place in Cancun, Mexico on 8-11 November 2014 this event is an extraordinary opportunity to expand your network and business opportunities among airport operators, civil aviation authorities, and other stakeholders, as well as a chance to build relationships and help shape your business among this prosperous region.
ASQ (Airport Service Quality) is a comprehensive ACI initiative to help airports in their continued efforts to improve the quality of service experienced by their passengers. It is the world’s leading airport customer satisfaction benchmarking programme.
Rafael Echevarne is Director of Economics and Program Development at ACI World Headquarters in Montreal, Canada.
Previously he occupied positions in companies in Europe, Australasia and the Middle East, including: Ferrovial, Copenhagen Airports, Abu Dhabi Airports Company, Infratil and Airways Corporation of New Zealand. He has been actively involved in air transport economic regulation, privatisation and development of aeronautical infrastructure, covering the fields of airports, airlines and air traffic control.
Rafael holds a PhD in Air Transport Economics from Cranfield University (UK) and a Masters in Transport from Westminster University (UK). Rafael also lectures in a number of postgraduate aviation programmes.