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Issa Castro joined Airports Council International in January 2013. As Manager for Global Training, she is responsible for the operational management and delivery of training solutions for ACI’s worldwide membership. Her tasks include design, scheduling, administration, and delivery of safety training offerings, with focus on quality service and relationship management in collaboration with GT team members.
Issa brings to ACI over fifteen years of international experience. Her career in the aviation and service industry began in 1993, when she joined Cathay Pacific Airways as a Flight Attendant based in Hong Kong. She also worked for US-based Princess Cruises as Youth Activities Coordinator. In 2006, she joined the International Air Transport Association (IATA) as a member of the IATA Training and Development Institute. By 2010, she was Assistant Manager, supporting the IATA Airline Training Fund, and the airline safety and security training portfolios.
Issa obtained her Bachelor of Arts Degree in Interdisciplinary Studies, majoring in Industrial Psychology, from the Ateneo de Manila University. Additional training included Project Management Essentials (IATA), Instructional Standards (IATA) and a Diploma in Airport Operations (ACI).