On 8 August 2014, the Director General, World Health Organization declared the Ebola Virus Disease (EVD) Outbreak in West Africa a Public Health Emergency of International Concern (PHEIC), under the provisions of the International Health Regulations (2005).
PassengersPlus is a worldwide airport community that celebrates the very best examples of airports putting passengers first. We encourage members of the airport community and passengers to share their experiences.
Taking place in Cancun, Mexico on 8-11 November 2014 this event is an extraordinary opportunity to expand your network and business opportunities among airport operators, civil aviation authorities, and other stakeholders, as well as a chance to build relationships and help shape your business among this prosperous region.
ASQ (Airport Service Quality) is a comprehensive ACI initiative to help airports in their continued efforts to improve the quality of service experienced by their passengers. It is the world’s leading airport customer satisfaction benchmarking programme.
Issa Castro joined Airports Council International in January 2013. As Manager for Global Training, she is responsible for the operational management and delivery of training solutions for ACI’s worldwide membership. Her tasks include design, scheduling, administration, and delivery of safety training offerings, with focus on quality service and relationship management in collaboration with GT team members.
Issa brings to ACI over fifteen years of international experience. Her career in the aviation and service industry began in 1993, when she joined Cathay Pacific Airways as a Flight Attendant based in Hong Kong. She also worked for US-based Princess Cruises as Youth Activities Coordinator. In 2006, she joined the International Air Transport Association (IATA) as a member of the IATA Training and Development Institute. By 2010, she was Assistant Manager, supporting the IATA Airline Training Fund, and the airline safety and security training portfolios.
Issa obtained her Bachelor of Arts Degree in Interdisciplinary Studies, majoring in Industrial Psychology, from the Ateneo de Manila University. Additional training included Project Management Essentials (IATA), Instructional Standards (IATA) and a Diploma in Airport Operations (ACI).