On 8 August 2014, the Director General, World Health Organization declared the Ebola Virus Disease (EVD) Outbreak in West Africa a Public Health Emergency of International Concern (PHEIC), under the provisions of the International Health Regulations (2005).
PassengersPlus is a worldwide airport community that celebrates the very best examples of airports putting passengers first. We encourage members of the airport community and passengers to share their experiences.
Taking place in Cancun, Mexico on 8-11 November 2014 this event is an extraordinary opportunity to expand your network and business opportunities among airport operators, civil aviation authorities, and other stakeholders, as well as a chance to build relationships and help shape your business among this prosperous region.
ASQ (Airport Service Quality) is a comprehensive ACI initiative to help airports in their continued efforts to improve the quality of service experienced by their passengers. It is the world’s leading airport customer satisfaction benchmarking programme.
John Webster is the Senior Manager of Global Training at Airports Council International (ACI). John is responsible for the overall operational management and delivery of quality training solutions for ACI’s worldwide membership. In 2010, he joined ACI as Manager of Global Training and in 2012 was promoted to Senior Manager. John brings over 20 years of aviation experience to ACI.
John’s aviation career began in 1989, where he worked for the airline industry and was appointed to successively more responsible positions to eventually occupy the role of Route Operations Supervisor with Air Jamaica.
In 2004, John accepted a position with the Jamaica Civil Aviation Authority (JCAA) as an Aviation Safety Inspector. In this role, he was responsible for Cabin Safety and Dangerous Goods (DGR). From 2006 to 2010, he worked for the International Air Transport Association (IATA) as Product Manager for Dangerous Goods Training. In this role, he had managerial oversight for IATA’s dangerous goods classroom training portfolio as well as 130 IATA Accredited Training Schools (ATS) worldwide.
John holds a Bachelor of Arts in Language and Literature, as well as a Master of Science in Human Resource Development from the University of the West Indies in Jamaica.