On 8 August 2014, the Director General, World Health Organization declared the Ebola Virus Disease (EVD) Outbreak in West Africa a Public Health Emergency of International Concern (PHEIC), under the provisions of the International Health Regulations (2005).
PassengersPlus is a worldwide airport community that celebrates the very best examples of airports putting passengers first. We encourage members of the airport community and passengers to share their experiences.
Taking place in Cancun, Mexico on 8-11 November 2014 this event is an extraordinary opportunity to expand your network and business opportunities among airport operators, civil aviation authorities, and other stakeholders, as well as a chance to build relationships and help shape your business among this prosperous region.
ASQ (Airport Service Quality) is a comprehensive ACI initiative to help airports in their continued efforts to improve the quality of service experienced by their passengers. It is the world’s leading airport customer satisfaction benchmarking programme.
Mona Lisa Nazareno joined Airports Council International as Assistant Registrar, Global Training in March 2012. She is responsible for supporting GT Management and the Registrar in the coordination and planning of ACI's GT Course and training initiatives worldwide. Mona is also tasked with assisting with the organization of the ACI Fund, a training and certification service which provides a variety of multipurpose solutions to all member Airports in developing countries.
In 2009, Mona began her career in the Languages and Publications Branch of the International Civil Aviation Organization (ICAO) where she was responsible for coordinating priorities of documentation production and assisting with delivering of over 6000 translation, editing and printing requests per year for the Secretariat and the Organization's governing bodies and events.
A Montreal native, Mona graduated from Concordia University with a Bachelor of Arts in Political Science with a concentration in East Asian Politics, as well as a Certificate in Conversational Mandarin Chinese.