PassengersPlus is a worldwide airport community that celebrates the very best examples of airports putting passengers first. We encourage members of the airport community and passengers to share their experiences.
ASQ (Airport Service Quality) is a comprehensive ACI initiative to help airports in their continued efforts to improve the quality of service experienced by their passengers. It is the world’s leading airport customer satisfaction benchmarking programme.
Mona Lisa Nazareno joined Airports Council International as Assistant Registrar, Global Training in March 2012. She is responsible for supporting GT Management and the Registrar in the coordination and planning of ACI's GT Course and training initiatives worldwide. Mona is also tasked with assisting with the organization of the ACI Fund, a training and certification service which provides a variety of multipurpose solutions to all member Airports in developing countries.
In 2009, Mona began her career in the Languages and Publications Branch of the International Civil Aviation Organization (ICAO) where she was responsible for coordinating priorities of documentation production and assisting with delivering of over 6000 translation, editing and printing requests per year for the Secretariat and the Organization's governing bodies and events.
A Montreal native, Mona graduated from Concordia University with a Bachelor of Arts in Political Science with a concentration in East Asian Politics, as well as a Certificate in Conversational Mandarin Chinese.