PassengersPlus is a worldwide airport community that celebrates the very best examples of airports putting passengers first. We encourage members of the airport community and passengers to share their experiences.
ASQ (Airport Service Quality) is a comprehensive ACI initiative to help airports in their continued efforts to improve the quality of service experienced by their passengers. It is the world’s leading airport customer satisfaction benchmarking programme.
Candice Cartier joined Airports Council International in February, 2012 as Administrative Assistant. She is primarily responsible for ACI Publications orders and administration.
Candice’s earlier background has largely been in the academic sector. She coordinated a longitudinal study on adolescent brain development for a research lab at McGill University, and more recently, she was responsible for coordinating the final exams and teacher evaluation processes at Montreal’s Dawson College.
A native Montrealer, Candice graduated from Concordia University with a Bachelor of Arts in History, as well as later studying Translation at University of Ottawa.