Airport Facilitation - Documentation

PublicationsTrainingAirport Service Quality
Best Practice on Automated Passenger Flow Measurement Solutions 
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SITA - Passenger Counting and Tracking Technology - Comparison Fact Sheet
The purpose of this fact sheet is to provide an understanding of the various passenger counting and tracking technologies currently available, as well as those technologies that are emerging. The information presented is a neutral view of the pros and cons of the technologies at this point in time, and believed to be accurate, but not warranted. SITA will update this document from time to time, as the technologies continue to evolve. Download »

Recommended Practice on Manual Measurement Passenger Service Process Times and KPI’s

This Recommended Practice, under development, describes a methodology that is easily understood and easily replicated around the world for airports of differing sizes and types. It is based on ACI’s ASQ Performance (ASQP) programme which has been developed over several years in conjunction with 12 airports and proven to work in airports of varying size, all over the world. Download »

Business Continuity Management Framework and Case Studies for Health-Related Disruptions at Airports
ACI recommended framework to establish one generic airport-wide Business Continuity Management System to cover the range of operational threats that the airport operator faces. The document contains additional case studies and tools to manage health-related disruptions at airports. Download »

Airport Preparedness Guidelines for Outbreaks of Communicable Disease
These recommendations are designed to reduce exposure to an infectious agent at airports and to improve the response to health related emergencies by establishing mechanisms for rapid decision-making and action. They are intended as guidance, to be adapted to the local situation as necessary. Download »

Supplement to "Airports and Persons with Disabilities Handbook"
A supplement to Airports & Persons with Disabilities Handbook for Airport Operators with new EU and US regulations for airports and people with disabilities. Download »

ICAO Information Papers: