Facilitation: Documentation
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Documentation Listing
Manual Measurement of Passenger Service Process Time and KPI's
Airports & Persons with Disabilities: A Handbook for Airport Operators
Business Continuity Management Framework and Case Studies for Health-Related Disruptions at Airports
Airport Preparedness Guidelines for Outbreaks of Communicable Disease
ICAO Information Papers
Airports Resolve to safeguard the Interests of the Travelling Public (October 2012)
To Use of Automated Means for Border Control at European Airports (October 2012)