Facilitation: Initiatives

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Recommended Practice on Manual Measurement Passenger Service Process Times and KPI’s

This Recommended Practice, under development, describes a methodology that is easily understood and easily replicated around the world for airports of differing sizes and types. It is based on ACI’s ASQ Performance (ASQP) programme which has been developed over several years in conjunction with 12 airports and proven to work in airports of varying size, all over the world.


Airport Service Level Framework Guidelines

The objective of these guidelines (under development) is to show how to include in the contractual service level framework between the airport owner and the airport operator considerations of demand, processing rates and perceived service quality, in addition to spatial requirements. This is a joint initiative under the Facilitation & Services and Economics Standing Committees.


Passenger Security Screening Service Quality Task Force (P3SQ-TF)

The overall mission of this Passenger Security Screening Service Quality Task Force (P3SQ-TF) is to develop an ACI customer service excellence program for passenger security screening, including Best Practice guidelines and recommendations. This is a joint initiative under the Facilitation & Services and Security Standing Committees.

 
Business Continuity Management Framework and Case Studies for Health-Related Disruptions at Airports

For more information please visit the Health Priorities Section.


Airport Preparedness Guidelines for Outbreaks of Communicable Disease

For more information please visit the Health Priorities Section.