1st place for the ASQ Award - Best Airport, Europe Region went to Moscow, Russia.
Sheremetyevo International Airport is one of the largest Russian airports. An intensive development and large-scale modernization of the infrastructure began at Sheremetyevo Airport in 2005. As the result of this upgrade, a number of passenger terminals increased from two to six, and their annual handling capacity — from 12 to 35 million passengers. Sheremetyevo Airport has become the biggest Russian airport complex (its area is about 480,000 sq. m).
According to 2012 results, Sheremetyevo Airport passenger traffic amounted to 26,188,000 people, representing a 16.1% more than in 2011.
Since 2010, Sheremetyevo Airport has participated in the research program for studying the service quality at the airports across the world ASQ (Airport Service Quality) implemented by Airport Council International (ACI World). In the 2012 Sheremetyevo airport achieved ASQ Awards - 1st place in the Best Airport by Region – Europe category.
Sheremetyevo International Airport is Russia’s first airport to introduce a comprehensive plan of the future development until 2030 taking into account the parameters of the Transport Strategy of the Russian Federation. The master plan stipulates the increase of Sheremetyevo Airport handling capacity up to 64 million people, and the transit flow increase at the level of up to 25%.
Sheremetyevo elaborates its own strategy in line with the latest trends and the best practices in the air traffic industry, as well as with the present-day requirements to international airports, including those of aviation safety, passenger and airline service quality.
The main goal of Sheremetyevo International Airport is to become the best air hub in Europe by 2015 in terms of passenger service quality, increase throughput capacity and bring the share of revenues from non-aviation activities up to 60%.
CEO of Sheremetyevo International Airport JSC Mikhail Vasilenko.
Airport Sheremetyevo was the first one in Russia and Eastern Europe named the best European airport in service quality. Airport’s operation is the complex process of high skill and science, know-how technologies and attractive atmosphere. Our highly committed team tends to serve our passengers and clients effectively. The international recognition of Sheremetyevo International Airport is the evidence of the gradually renewal of Russia in whole.
2nd place for the ASQ Award - Best Airport, Europe Region went to Malta.
Privatised in 2002, Malta International Airport plc operates the Air Terminal and Airfield which connects Malta to the rest of the world. In 2012, Malta International Airport managed a record number of passengers (3.65 million) and inaugurated SkyParks Business Centre, a state-of-the-art edifice on airport grounds, offering office space and other facilities.
Malta International Airport is an active member of the ACI-EUROPE (Airport Council International - Europe), and won ACI Europe’s 2010 Best Airport Award in the ‘1-5 million passenger’ category, won the Ruban d’Honneur 2011 in the Chairman’s Selection of the European Business Awards and ranked Top Airport in Europe across all categories in ACI’s Airport Service Quality (ASQ) survey results for 2010 and 2011.
Malta Airport CEO Markus Klaushofer said that “the ongoing presence of Malta Airport at the top of the world’s leading Airport Passenger Survey is a sign that the efforts and investments on the quality service levels are reaping the desired results. These achievements are due to the commitment of all Malta Airport employees as well as to the hard work of all other stakeholders and clients present at the airport. We should all feel proud of these consecutive rankings at top of the list of European Airports. This puts further onus on us as an airport, considering the important role we play in the tourism industry of the Maltese Islands."
3rd place for the ASQ Award - Best Airport, Europe Region went to Edinburgh, Scotland.
“We are delighted to have been recognised once again at the ASQ Awards. This is further motivation for Edinburgh Airport to continue to work hard and provide the best service possible for our passengers. The fact that we have again been placed so highly shows that our customers are pleased with the service they receive when travelling through Edinburgh Airport, something that we will continue to work hard to maintain. We are confident that 2013 will be the year that Edinburgh Airport reinforces its position as one of the best airports in the world." - Gordon Dewar, Chief Executive of Edinburgh Airport
Edinburgh Airport, lying just outside Scotland's capital city, is the country's busiest airport and sixth largest in the UK. Some 9.2 million passengers passing through in 2012 – figures which are set to grow as Scotland’s international connections develop. In 2013 it will offer passengers 149 services, flying to 116 destinations in 30 countries.
Since taking ownership of Edinburgh Airport in June 2012, the new airport management team, with the support of owners Global Infrastructure Partners, has prioritised the development of Edinburgh’s route network. Within the last year, new agreements have been reached with easyJet, Ryanair, Brussels Airlines, Air Canada and Virgin Atlantic and a new Turkish Airlines route to Istanbul is flourishing, all of which will continue to contribute millions of pounds to Scotland’s economy.
The dedication of Edinburgh Airport to ensuring passengers have the best experience possible when travelling has been further reinforced with the recent launch its Passenger Commitments. This charter outlines the pledges which will be made to customers to make sure they know what to expect from Edinburgh Airport and over 50 on-site partners have signed up.
With route development a key factor in the future expansion of Edinburgh Airport, Chief Executive, Gordon Dewar, recently announced the creation of a new £15 million Route Development fund and outlined the desire to bring Edinburgh’s public and private sector together to promote the capital and the airport around the world.
Edinburgh Airport believes that by providing its passengers with the best experience possible and the best choice of routes and destinations, it will truly open the city of Edinburgh up to be the place where Scotland meets the World.
4th place for the ASQ Award - Best Airport, Europe Region went to Keflavik, Iceland.
Keflavik International Airport is one of the top 5 best airports in Europe according to the Airports Council International passenger quality survey.
The airport features comfortable modern passenger and commercial facilities with extensive capacity on the North Atlantic and polar routes linking Europe and Asia with North America. It serves the capital city of Iceland, Reykjavik, and is an international hub of major importance for scheduled operations and technical stops.
The runways are equipped with CAT-II instrument landing system which allows for a 100 ft. decision height from two directions and a CAT-I instrument landing system which allows for a 200 ft. decision height from the other two directions.
Fourteen passenger carriers and three scheduled cargo carriers operate at Keflavik International Airport during the summer season. Icelandair, Iceland Express and SAS provide year-round scheduled service.
Keflavik International Airport is operated by ISAVIA Ltd., a private limited company with 100 percent government ownership.
Text courtesy of the Keflavik International Airport website.
Viewed May 6 2013, http://www.kefairport.is/English/Shortcuts/About-us/
5th place for the ASQ Award - Best Airport, Europe Region went to Zurich, Switzerland.
As Switzerland’s gateway to the world, Zurich Airport is a quality airport at the heart of Europe, offering excellent access to international, national and regional transport networks. Zurich Airport regularly wins awards for its excellent services, short walking distances, friendly staff, cleanliness of its infrastructure, reliability of its processes and other quality indicators. This performance can be credited to around 24,000 employees at more than 270 partner companies, who ensure each day that passengers and visitors enjoy the time they spend at Zurich Airport. In the year 2012, around 24,8 million passengers used Zurich Airport as their point of entry, departure or for transfer, making it Switzerland’s largest international airport.
As a diversified business and a listed company, Flughafen Zürich AG operates Switzerland’s most important transport and meeting hub – Zurich Airport – on behalf of the Swiss Confederation. Its key mission is to satisfy the demand for direct connections to the world’s major cities. In the formulation and implementation of its strategy, Flughafen Zürich AG underpins the three aspects of cost-efficiency, environment and social responsibility. In this way it aims to increase the company’s competitiveness and credibility and adds to its value on a sustainable basis. The company focuses on its core activities: being a national and international airport operator, the operation of landside and airside commercial centres, as well as the income-generating management and further development of real estate in the Zurich region. Flughafen Zürich AG employs around 1,600 staff.
Zurich Airport is constantly developing itself as a high-quality travel hub and at the same time ensuring safety and making optimal use of the available infrastructure and technology. Zurich Airport differentiates itself through “Swissness” with core Swiss values such as punctuality, reliability and high quality standards in services.