1st place for the ASQ Award - Best Airport, Middle East Region went to Abu Dhabi, UAE.
In operation since 1982, Abu Dhabi International Airport is the capital’s main airport and the flagship of ADAC’s five airports it operates. The airport serves as the base and hub for Etihad Airways, the fast-growing national flag carrier of the United Arab Emirates and is owned by the Government of Abu Dhabi.
The capital city’s airport consists of three terminals with a joint handling capacity of around 12.5 million passengers annually. However, with the completion of the iconic Midfield Terminal Complex (MTC) currently under development, the airport’s capacity will eventually handle 47 million passengers annually.
The airport provides a wide range of services to passengers that ensure efficient ground operations and satisfaction, 109 check-in desks, 21 gates, 8 baggage claim belts, 4000 parking spaces for short and long term parking, along with a state-of-the-art duty-free area, lounges and a hotel.
It is this continuous improvement of our flagship airport and ADAC’s commitment to delivering excellence and top quality service that has seen the airport frequently awarded. In 2010 Abu Dhabi International Airport was crowned the ‘Best Improved Airport in the World’ and in April 2012 was awarded by the passenger as the ‘Best Airport in the Middle East’. Also in 2012, the airport was voted the third best airport in the world within its 20 million passenger category and furthermore, certified as the first 4-star airport in the Middle East, a reflection of the ongoing improvement in the Capital’s Airport facilities and service standards.
Currently, more than 50 airlines operate from Abu Dhabi International Airport, serving more than 95 destinations in 49 different countries across the globe.
2nd place for the ASQ Award - Best Airport, Middle East Region went to Dubai, UAE.
Dubai Airports owns and manages the operation and development of both of Dubai’s airports – Dubai International as well as Dubai World Central. Dubai Airports delivers a world-class experience for customers by providing safe, secure and environmentally responsible airports. We work in partnership with airlines, passengers and employees to drive the growth of Dubai as the world's emerging centre for leisure and business.
Dubai International is the 3rd largest airport in the world in terms of international passenger traffic volumes connecting over 260 destinations across six continents on 140 airlines.
Dubai World Central, which opened in June 2010 for cargo operations, is home to 36 cargo airlines and handled 219,092 tonnes of air freight during its second full calendar year of operations, an increase of 144 per cent over 2011. It will eventually become the world’s largest airport with a capacity of 160 million passengers and 12 million tonnes of cargo per year.
3rd place for the ASQ Award - Best Airport, Middle East Region went to Doha, Qatar.
Doha International Airport, which currently handles more than 21.1 million passengers a year, and with a forecasted growth in passenger movements of 13.8% during 2013, has undergone a dramatic change over the past three years, virtually doubling in size to cope with the huge demand for air travel to and from Qatar, spearheaded by the huge infrastructure improvements taking place in the country.
The ASQ regional award is a significant achievement for Doha International Airport (DIA) and a testament to the collaborated efforts of all our stakeholders and partners working towards a common endeavour of cultivating a customer- oriented culture, whilst consistently providing quality five star service at DIA. We whole heartedly appreciate the encouragement and support shown by our passengers and only look to further exceed expectations over the coming year.
DIA will continue to provide a five star passenger experience with the soft opening of Hamad International Airport taking place on 1 April, 2013, where 10 foreign airlines will exclusively begin operations out of the new gateway to the State of Qatar. During this phase, HIA will be handling approximately 600 passengers per hour. At ultimate development, HIA will have the capacity to handle 50 million passengers and 360,000 aircraft movements each year.
4th place for the ASQ Award - Best Airport, Middle East Region went to Tel Aviv, Isreal.
Ben Gurion Int'l Airport is in the midst of performing and planning many projects that will contribute to the safety, efficiency and the high level of service which our customers deserve; this will place our airport as one of the leading airports in the world in safety and security.
Along with significant improvements in passenger experience, through implementing advanced technologies such as - self service kiosks (CUSS), interactive information stands, automated border control gates , automated passenger satisfaction stands and more - we have already implemented and are operating at our airport other new technologies as –A-SMGCS - Advanced Surface Movement Guidance and Control System, E.F.S - Electronic Flight Strips, F.O.D - Foreign Object Debris automated Detection System.
All this while building a new control tower (100m height) which will enable us to install new equipment, more control positions with larger visual supervision to the controllers which will improve safety.
We are in the final stage of the airport runway upgrading project that will allow us to operate departures & arrivals in a V-Safety operation, shorten taxi time (improve OTP and fuel saving) as well as double the airport's capacity.
In June this year, we will start operating the new HBS System- Hold Baggage Screening - which is an in-house IAA R&D, using the System-of-Systems Engineering operational methods.
We are also in the process of changing the variety of Ben-Gurion Airport's duty free shops, their quality and products.
The past few years have shown an increase of 4-5% in passenger traffic and we expect to reach as much as 16 million passengers passing through Ben-Gurion Airport by 2018.
4th place for the ASQ Award - Best Airport, Middle East Region went to Bahrain.
Bahrain International Airport (BIA) was the first airport to open in the Arabian Gulf. The first chartered flight landed in Bahrain in 1927, followed by regular commercial flights between UK and India from the 1930s. Since then, BIA has served as a midpoint linking the East and the West, utilising Bahrain’s strategic location in close proximity to key markets in the Middle East while enhancing the country’s position as a regional transit hub.
Today, BIA caters to 38 airlines flying to 51 destinations world-wide. Established over a land area totaling 5.6 km2, the airport accommodates approximately 9 million passengers a year. An 8.8% increase in passenger traffic was reported during 2012, following a series of development initiatives at the airport. BIA delivers efficient, secure, and comfortable travel experiences within elegant surroundings. In addition to the state-of-the art facilities, BIA offer a range of value-added services including: a free Wi-Fi access throughout the departure area, 84 common check-in counters including Economy, First Class, Special Handling Lounges and Transfer Desks, 57 remote stands, and 7 air bridge Contract Stands.
A number of key international cargo carriers operate from BIA, including DHL which has made BIA its’ regional hub for its operations in the Middle East for more than 35 years. In 2012, 310,910 tons were handled.
Bahrain Airport Company (BAC) is responsible for managing and operating BIA as a world-class airport. Working in partnership across all aspects of the airport’s operations, services, and infrastructure; BAC is committed to ensure the fastest turn around possible that enables stakeholders to achieve and exceed their business goals.