1st place for the ASQ Award - Best Airport, North America Region went to Indianapolis, USA.
The Indianapolis International Airport (IND) has been recognized as 2012’s best airport in North America by Airports Council International (ACI) as part of the prestigious annual Airport Service Quality (ASQ) awards for performance excellence.
IND was also named best airport in North America for 2010. It has been ranked in the top three airports in North America since that time.
The annual awards program identifies the most passenger-friendly airports throughout the world. Results are derived from ASQ’s year-round passenger satisfaction surveys conducted in gate areas.
“Being the best airport in North America wouldn’t be possible without world-class employees,” said Robert Duncan, executive director for the Indianapolis Airport Authority. “I am proud of their dedication and I especially thank our front-line staff who greet our guests and keep our facilities clean, safe, and operational around the clock.”
The Indianapolis Airport Authority owns and operates Indiana’s largest airport system. In addition to Indianapolis International Airport, its facilities include the Downtown Heliport, Eagle Creek Airpark, Hendricks County Airport, Indianapolis Regional Airport, and Metropolitan Airport.
Named best airport in North America in 2010 and 2012 by Airports Council International (ACI), IND has received numerous prestigious awards recognizing it as a leader within its class including annual Airport Service Quality awards for performance excellence by ACI.
IND is the first airport in the U.S. to win LEED® certification for an entire terminal campus, and the airport has won recognition for excellent customer service, concessions programs, and art and architecture.
IND’s economic impact in Central Indiana is more than $4.5 billion annually, and about 10,000 people work at the airport each day. IND serves more than 7 million business and leisure travelers each year and averages 141 daily flights to 33 nonstop destinations.
Home of the world's second-largest FedEx Express operation and the nation’s eighth-largest cargo facility, IND is committed to becoming the airport system of choice for both passenger and cargo service.
2nd place for the ASQ Award - Best Airport, North America Region went to Ottawa, Canada.
The Ottawa International Airport Authority manages, operates, maintains and invests in the Ottawa Macdonald-Cartier International Airport under a long term lease with the federal government. The Airport Authority is a non-share capital, community-based corporation. It is fully self-sufficient, receiving no government funding whatsoever. Further, airport activity generates approximately one-quarter of a billion dollars in taxes for the three levels of government and has a total economic impact of $2.2 billion each year.
Text courtesy of the Ottawa International Airport Authority website.
Viewed May 6 2013, http://ottawa-airport.ca/corporate/about-us
3rd place for the ASQ Award - Best Airport, North America Region went to Tampa, USA.
The Tampa International Airport (TPA) is the Gateway to the West Coast of Florida, serving 16.8 million passengers in 2012. The Airport is the heart of a metropolitan area of 3.5 million people with an effective buying income of $96 billion, more than any other metro Florida market. 7.3 million residents live within a two-hour drive. Tampa International Airport is proud to be named by ACI as the 3rd best airport in North America and the 5th best airport in the world 15-25 mppa.
In addition to high marks by our guests, our airlines love our strong market and commitment to low costs. In 2012, we delivered a $4.99 cost per enplanement, the lowest among our peer-airports. Two new airlines selected Tampa International to begin new service, inaugurated three all-new routes, airlines increased capacity on 43 routes, and 12 existing routes exploded with double digit growth.
In 2012, TPA also hosted the Republican National Convention, built a Volunteer Ambassador program with over 125 volunteers who’ve already assisted 100,000 guests, debuted a popular live concert series, put Tampa Bay back to work with $60 million in construction projects, remodeled our international terminal, brought five new restaurants with local flavor, world class service, and the United States’ first operating Airport brewery, added high profile retailers, opened the first charter USO center in almost two decades, and presented a new master plan to the Community and received and overwhelmingly positive response. And this is just the beginning…
4th place for the ASQ Award - Best Airport, North America Region went to Sacremento, USA.
Sacramento International Airport (SMF) is the gateway to Northern California and the world. Sacramento International Airport offers 11 airlines and 130 nonstop flights a day with service to major West Coast cities plus Maui, Honolulu, Chicago, Dallas, Denver, Phoenix, New York, Washington DC, Atlanta, Las Vegas, Guadalajara and more. Terminal B, a $1 billion expansion and upgrade of old Terminal B, opened on Oct. 6, 2011. In 2012, Sacramento International Airport served 8.9 million passengers.
Sacramento International Airport received the Richard A. Griesbach Award of Excellence in the 2012 Airport Concessions contest sponsored by the Airports Council International-North America (ACI-NA). This overall award recognizes innovative and outstanding airport concessions at airports of all sizes and is given to the best of the best entrants in the concessions categories. The Terminal B features several only-in-Sacramento shops and eateries, including the Visions of Eden boutique and Jack’s Urban Eats, Dos Coyotes, Burgers & Brew, the Esquire Grill, and Cafeteria 15L restaurants.
Terminal B was lauded by PCWorld magazine as “nirvana for mobile device users” for having more wireless charging surfaces than any other airport surveyed and a gate area with 140 triangular tables, each with two USB ports and a standard two-plug outlet at the corners. Sacramento International Airport has offered free Wi-Fi at both terminals since 2006. This landed Sacramento International Airport as 5th on PCWorld magazine’s list of 20 best airports for tech travelers.
Statement about positioning:
“We strive to provide excellent customer service at Sacramento International Airport and are thrilled that our passengers are benefiting from those efforts,” said Robert Leonard, Interim Director of Airports for the Sacramento County Airport System. “We especially want to acknowledge the work of our employees, vendors and partners for continually striving to provide customers a superior service experience.”
5th place for the ASQ Award - Best Airport, North America Region went to Jacksonville, USA.
Each year more than five million passengers travel through Jacksonville International Airport (JAX). With nonstop service to over 20 destinations, and one-stop service to hundreds of domestic and international cities, JAX strives to establish a world-class experience for passengers, visitors, tenants and concessionaires.
At JAX, passengers enjoy free Wi-Fi and charging stations conveniently located in seating areas. They can shop in excellent retailers such as Brooks Brothers and Brighton’s, and enjoy a variety of food choices including Starbucks, Sam Snead’s and Shula’s Restaurant. A full service spa offers massages and manicure/pedicures.
Daily live music performances, comfortable rocking chairs and an internationally recognized art program make JAX an enjoyable environment to wait for a flight or an arriving friend or family member.
It is all part of our tireless efforts to create an atmosphere where world-class service becomes the standard.
“We strive for superior customer service at each of the four airports in our system, but it is especially rewarding to be recognized for our efforts at JAX." said Jacksonville Aviation Authority (JAA) Executive Director and CEO Steve Grossman. "Our high standard of quality customer service is evident throughout the JAX experience with hundreds of helpful and friendly employees and volunteers."
At JAX, Going Beyond, Daily, is our business.