1st place for Best Airport by Size: 25-40 Million Passengers went to Seoul-Incheon, South Korea.
Who could possibly ever imagine that a twelve-year-old airport could sweep the most prestigious award in the international airport industry for 8 consecutive years? Incheon International Airport, the gateway to South Korea and major hub for south-east Asia, is leading the way into the region’s future.
“The successful achievement of Incheon Airport was only possible with the full confidence and support from the government, as well as the united efforts of over 35,000 staff and workers at the Airport.” commented the acting President & CEO Mr. Young-Keun Lee, adding that “responding to the requests from our clients and passengers that are fast evolving every year, we are committed to provide a differentiated service that cannot be paralleled with that of other airports and we will also not forget to look around and learn from others in order to remain the world-leading airport with the world’s best service.”
As part of efforts to offer the best service at the Airport, Incheon Airport has implemented the ubiquitous airport service on-line and on mobile. Passengers are now able to use most of the airport’s services in one place on-line via the ‘Cyber Airport’ website (http://www.cyberairport.kr). Also, the Airport has implemented the self-immigration kiosk system, which is contributing to reducing the immigration run time to one-third compared to the ICAO standard while the number of passenger is increasing at a rate of 7% per year. The idea of spreading local culture under the concept of “Cultureport” and providing high-quality services to customers has also helped winning the airport’s prestigious recognition.
Behind Incheon Airport’s noticeable growth and service which has been noted with its achievement of being named top in passenger satisfaction and cultural innovation were the Airport’s efforts in establishing and implementing a long-term strategy for client satisfaction as well as in building an organic relationship with the diverse members of resident agencies and contractors at the Airport, to lead service innovation.
Incheon International Airport processed almost 38 million passengers, 2.4 million metric tons of cargo and 254,000 flight movements in 2012, growing by 10% in comparison with the previous year. Serving currently about 90 airlines, linking 183 cities worldwide, Incheon International Airport ranked 9th in the world in terms of international passenger volume and 2nd in international cargo traffic in 2012.
2nd place for Best Airport by Size: 25-40 Million Passengers went to New Delhi, India.
Delhi International Airport (P) Ltd (DIAL) is a joint venture company; comprising the GMR Group, Airports Authority of India, Fraport and Malaysia Airports Holdings Berhad. The project being developed by DIAL under Public Private Partnership has been given the mandate to finance, design, build, operate and maintain the Delhi Airport for 30 years with an option to extend it by another 30 years.
3rd place for Best Airport by Size: 25-40 Million Passengers went to Mumbai, India.
“Reflecting on this achievement, Mr. GV Sanjay Reddy, Managing Director, Mumbai International Airport Pvt. Ltd., said, “We have always worked towards the goal of quality service and strived to cultivate a customer-oriented service culture at CSIA. We are happy and proud that CSIA continues to win accolades and gain international recognition year on year for its service standards and facilities. This award is a reaffirmation of our vision to transform CSIA into one of the world’s best airports that consistently delights customers and be the pride of Mumbai. We truly appreciate the strong support and encouragement shown by CSIA passengers.”
Mumbai International Airport Pvt. Ltd. (MIAL), a joint venture between the GVK led consortium (74%) and Airports Authority of India (26%), was awarded the mandate of modernizing and upgrading Mumbai’s Chhatrapati Shivaji International Airport (CSIA) in February 2006. GVK currently has a shareholding of 50.3% in MIAL.
GVK vision is to transform CSIA into one of the world’s best airports that consistently delights customers and be the pride of Mumbai.
The transformation of CSIA is a one-of-its-kind unique infrastructural project in the world, unlike any other airport development project.
CSIA is one of India’s busiest airports having recorded passenger traffic of 30.75 million in 2012, along with cargo traffic of 657,469 tonnes.
With an ongoing focus on passenger convenience and comfort in the long term, MIAL introduced a number of changes in the last six years. MIAL is currently implementing a master plan to build a all new integrated terminal, T2, designed to cater to 40 million passengers annually. When completed, it will be a state-of-the-art, four level integrated terminal with an area of around 4,39,000 sq. mts. and will include new taxiways and apron areas for aircraft parking.
Over the years, CSIA has turned into a truly global airport. MIAL has received several international and national accolades for its efforts in modernizing CSIA.
4th place for Best Airport by Size: 25-40 Million Passengers went to Tokyo, Japan.
Narita International Airport, owned and operated by Narita International Airport Corporation (NAA) is Japan’s premier and primary gateway airport, which process more than 50% of the nation’s international traffic.
Currently, Narita Airport is driving forward with its airport capacity expansion and it is projected that its annual aircraft movements will increase to 300,000 within fiscal 2014 at the earliest. As the capacity expands, Narita is aiming to become a “multi-function airport” which offers its customers a wider range of choice and services according to their needs such as business aviation, low cost carriers, and expanded domestic network.
As an international hub facilitating the cross-border flow of goods and people, Narita Airport strives to stay abreast of the growth in aviation demand and to provide high standards of safety and service.
“Customer satisfaction beyond expectations” is cited as one of NAA’s management visions. Promoting customer satisfaction is a priority core initiative in its management. At Narita Airport, each member of staff strives to maintain the customers’ perspective at all times and to provide services that our customers will appreciate. Each of our staff is encouraged to use his/her own initiatives to create services that will impress and delight our customers.
Narita Airport will continue to keep making efforts to present an airport full of warm hearts and a sea of smile.
5th place for Best Airport by Size: 25-40 Million Passengers went to Shanghai, China.
Shanghai pudong International Airport was completed and came into operation in September 1999. Currently Pudong Airport possesses two terminals and three runways and is served by 84 airlines offering flights within a network of 106 international(area) cities and 88 domestic cities. In 2012, it witnessed the handling capacity of 361700 movements, 44.8802 million passengers and 29.382 million tons of cargo and becomes one of worldwide busiest airports.
We, following the service philosophy of “Security, facilitation and humanization” from the beginning to end, carry out lean operation and continual improvement, constantly elevate service capacity and service management level, provide the brilliant airport service experience to China and foreign passengers and do our best to achieve the service goal of best airport in China and first class in the world.