1st place for Best Airport by Size: Over 40 Million Passengers went to Singapore Airport.
“This is a great milestone for Changi Airport and we are honoured to be recognized by Airport Council International as one of Asia’s top airports.
“We are heartened that our strong commitment to service, quality and innovation, established at Changi Airport for years, has been recognized by travellers, partners and the industry as a whole. This award is once again a testament to the hard work and contribution of the 28,000-strong Changi Airport community, who form the tapestry of providing only the very best for our passengers, making this accolade possible. We will continue to strive in ensuring that the first class experience that Changi is now synonymous with, continues to soar.”
Changi Airport constantly innovates to meet the changing – and growing – needs of travellers. Travellers at Changi Airport will look forward to a stress-free environment with much to experience at each of its three terminals. Some of these experiences are provided by the over 330 retail and 120 dining outlets, its wide array of facilities for relaxation, diverse entertainment choices, thematic gardens, complimentary internet access and even free tours to downtown Singapore to various attractions.
Having served a record 51.2 million passenger movements in 2012, Changi Airport is ready to meet the challenges of growing passengers and aircraft traffic with the building of its brand new Terminal 4. With a planned capacity of 16 million passenger movements a year, the new terminal will raise Changi Airport’s handling capacity to 82 million a year. This will ensure that even as passenger traffic grows, their experience at Changi Airport is never compromised.
With its priority on ensuring positive experiences for all its travellers, Changi Airport continues to be a hot favourite among even the most jaded traveller. As such, the aviation and hospitality industry has bestowed over 420 best airport awards and accolades to Changi Airport over the years, making it the most awarded airport in the world.
2nd place for Best Airport by Size: Over 40 Million Passengers went to Beijing, China.
Known as 'China's No.1 Gateway', Beijing Capital International Airport (BCIA), which was completed in 1958, is the only large international airport in the Asia-Pacific region to operate three terminals, three runways, and two control towers. By the end of 2012, the airport had played host to 94 airlines, with 236 destinations and 5,662 flights per week; the passenger throughput had reached 81.93 million, ranking the second in the world.
In recent years, BCIA has always upheld the strategic concept of 'Advance the Chinese service and develop an international hub'. In collaboration with the airlines at the airport and the service companies, it has spared no efforts to give passengers from all over the world an experience of the efficiency and appeal of Chinese service and achieved a steady rise in passenger satisfaction through scientific management, efficient operation, and sincere services. In the future, BCIA will devote itself to the integration of culture, environmental protection, and high technology in order to make Chinese service synonymous with excellence and present an all-round impressive image of China's No.1 Gateway.
3rd place for Best Airport by Size: Over 40 Million Passengers went to Hong Kong, China.
The 65,000-strong workforce at Hong Kong International Airport (HKIA) is committed to delivering the highest level of customer service and providing travellers with a delightful airport experience. In 2012, HKIA received a record high of 56.5 million passengers while scoring 4.82 out of 5.00 in the Airport Service Quality survey, which was also a record high score.
To meet growth demand in the medium term, the Airport Authority Hong Kong is investing over USD1.5 billion (HK$12 billion) in developing new facilities including a Midfield Concourse and 48 parking stands. Upon completion of the apron expansion and Midfield development projects by the end of 2015, HKIA will be able to handle 10 million more passengers each year.