The ASQ Award for Best Improvement in Europe went to Faro, Portugal.
The recognition that we have just received is an enormous boost to us all that work at the airport. This is even more relevant when this recognition occurs amidst a complex and challenging development plan. Being a very seasonal airport, with more than 5.6 million passengers per year, we are very much aware that this recognition is not the goal per se, but only one more step in a continuous process of improvement that both ourselves and our passengers hope will keep us among the best by providing the most. (António Correia Mendes – Faro Airport Director)
The feed back we receive from our passengers (ACI/ASQ survey) is one of the most important key drivers for our management policy. We always try to enforce policies that are aligned with our passenger’s expectations for a better service quality. Throughout 2012 we put forward some improvements that were relevant in increasing the comfort of our infrastructure:
But 2012 was also a very demanding year in terms of works included in the on following Faro’s development plan, which meant that a very special emphasis was put on creating the least strain to our passengers whilst interfacing with the works in place.
To keep growing whilst providing the best service to passengers is Faro ongoing main goal.Airport.