The ASQ Award for Best Improvement in the Middle East went to Abu Dhabi, UAE.
In operation since 1982, Abu Dhabi International Airport is the capital’s main airport and the flagship of ADAC’s five airports it operates. The airport serves as the base and hub for Etihad Airways, the fast-growing national flag carrier of the United Arab Emirates and is owned by the Government of Abu Dhabi.
The capital city’s airport consists of three terminals with a joint handling capacity of around 12.5 million passengers annually. However, with the completion of the iconic Midfield Terminal Complex (MTC) currently under development, the airport’s capacity will eventually handle 47 million passengers annually.
The airport provides a wide range of services to passengers that ensure efficient ground operations and satisfaction, 109 check-in desks, 21 gates, 8 baggage claim belts, 4000 parking spaces for short and long term parking, along with a state-of-the-art duty-free area, lounges and a hotel.
It is this continuous improvement of our flagship airport and ADAC’s commitment to delivering excellence and top quality service that has seen the airport frequently awarded. In 2010 Abu Dhabi International Airport was crowned the ‘Best Improved Airport in the World’ and in April 2012 was awarded by the passenger as the ‘Best Airport in the Middle East’. Also in 2012, the airport was voted the third best airport in the world within its 20 million passenger category and furthermore, certified as the first 4-star airport in the Middle East, a reflection of the ongoing improvement in the Capital’s Airport facilities and service standards.
Currently, more than 50 airlines operate from Abu Dhabi International Airport, serving more than 95 destinations in 49 different countries across the globe.