Best Airport By Region

Below is the list of the 2013 ASQ Awards Winners for Best Airport in the Region of the Middle East.

Abu Dhabi

First place for the '2013 ASQ Award for Best Airport in the Middle East' went to Abu Dhabi.

First place for the '2013 ASQ Award for Best Airport in the Middle East' went to Abu Dhabi International Airport in Abu Dhabi, United Arab Emirates.

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Second place for the '2013 ASQ Award for Best Airport in the Middle East' went to Dubai.

Second place for the '2013 ASQ Award for Best Airport in the Middle East' went to Dubai International Airport in Dubai, United Arab Emirates.

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Third place for the '2013 ASQ Award for Best Airport in the Middle East' went to Doha.

Doha International Airport is currently the State of Qatar's gateway to the world and home to Qatar's national airline, Qatar Airways. With its naturally convenient geological position, Doha provides passengers with travel to key business and leisure locations around the world.

DIA consist of four terminals – departure terminal A for Qatar Airways passengers, departure terminal B for passengers of foreign airlines, Premium terminal – the world's first Premium Terminal dedicated to Qatar Airways first and business class passengers and the arrival terminal. The Premium Terminal offers travellers an opportunity to relax and unwind in comfort and enjoy facilities stretching from spa treatments, fine dining, a business center – and, for young ones, a nursery.

Qatar Duty Free, located at Doha International Airport, operated within the departures, arrivals, VIP lounge and the Premium terminal. The award-winning Duty Free operator has enjoyed consistent double digit growth year on year and is now the second largest Duty Free operator in the Middle East.

Doha International Airport, which in 2013 handled more than 23.2 million passengers, has undergone a dramatic change over the past three years, virtually doubling in size to cope with the huge demand for air travel to and from Qatar, spearheaded by the huge infrastructure improvements taking place in the country. In addition to the growth in passenger traffic, DIA experienced a 4.7% growth in overall cargo traffic year-on-year, and distinguished growth in aircraft movements of 7.9%. To achieve this, DIA has invested significantly in infrastructure improvements, including additional check-in gates, more aircraft parking bays, and expanded terminal facilities to provide passengers with a comfortable, safe and enjoyable travel experience.

“ACI’s Airport Service Quality (ASQ) Awards is further recognition of our great efforts and our staff’s dedication to providing the high level of service customers expect. We are proud to maintain this high service standard, making the passenger’s experience seamless and memorable even in a time of growth for DIA.”

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Tel Aviv

Fourth place for the '2013 ASQ Award for Best Airport in the Middle East' went to Tel Aviv.

Mr. Shmuel Zakay, Managing Director Ben Gurion Intn’l Airport commented on this achievement by saying “We are proud to be among airports that doing the best to achieve excellence in passenger satisfaction by enrich the passengers experience and passenger services accordingly”

Ben Gurion Int’l Airport being part of the Israel Airport Authority is considered one of the growth airports in our region and in Europe. The year of 2013 was a recorded year in which we experienced a growth of 8.56% to our international traffic compare to 2012.

Many resources were invested in preserving the passengers’ security, safety and services, as HBS – (IAA own development),

A-SMGCS, EFS, CPDLC, FOD Automated detection system, CUSS kiosks and more, as well as finishing TLVAP runways upgrading project which will allow us better aviation safety and lead us to a better runway usage and capacity increase that will assist us maintain the growth forecast.

IAA is in the midst of the construction of a new control tower at TLVAP, which includes installation of advanced technological means and systems that are part and important role in keeping all of the above mentioned.

Ben Gurion Int’l Airport leads a strategy by increasing the passenger experiences and passenger services accordingly. The airport employees and management, together with all the active partners will continue to maintain a high level of safety, security and service for the benefit of all.

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Fifth place for the '2013 ASQ Award for Best Airport in the Middle East' went to Amman.

Airports Council International (ACI) has announced Jordan’s Queen Alia International Airport (QAIA) as the recipient of two 2013 Airport Service Quality (ASQ) Awards, setting it among the world’s best airports for passenger satisfaction and service quality. The annual ASQ Awards represent the highest possible accolade for airport operators and celebrate the commitment of airports worldwide to continuously improving passenger experience.

QAIA ranked at 1st place in the category of ‘Best Improvement by Region: Middle East’ and 5th in the category of ‘Best Airport by Region: Middle East’ based on the results of the 2013 ASQ Survey, the world’s leading airport passenger satisfaction benchmark program. Airport International Group (AIG) - the Jordanian company responsible for the rehabilitation, expansion and operation of QAIA – will receive the awards at the ASQ Awards Ceremony on 27 May, 2014, in Seoul, South Korea, during the ACI Asia-Pacific/World Annual Congress and Exhibition.

“Since launching the new Queen Alia International Airport terminal in March 2013, we have been able to consistently meet ambitious targets and milestones that position the Kingdom’s main gateway as a world class airport that all Jordanians can be proud of. Not only do the ASQ Awards validate the outstanding efforts of the men and women who have been working tirelessly towards this goal, but they also reflect our dedication to introducing a unique travel experience that is recognized by our passengers and industry peers,” said AIG CEO Kjeld Binger. “We are delighted to have been recognized by an award that sets the bar for airport operators worldwide, especially within such a short timeframe since the commencement of the new QAIA terminal’s operations. We look forward to even higher rankings and greater accomplishments in the future.”

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