The annual Airport Service Quality (ASQ) Awards recognize & reward the best airports in the world according to ACI's ASQ passenger satisfaction survey. They represent the highest possible accolade for airport operators and are an opportunity to celebrate the commitment of airports worldwide to continuously improve the passenger experience.
Since its creation in 2006, the ASQ Survey has become the world’s leading airport passenger satisfaction benchmark with over 200 airports participating. Its scientific methodology, strict quality control procedures and commitment to impartiality have won industry recognition and established the ASQ Survey as the global standard for measuring passenger satisfaction.
The ASQ Awards are the only global airport rankings to be based on a measure of the passengers’ satisfaction taken while the passenger is still at the gate. In 2011, over 350,000 passengers were interviewed prior to boarding their flight and asked to rate their satisfaction with the airport that day.
To be eligible for the annual ASQ awards, an airport must have participated in the ASQ Survey every month of the year. The survey must be carried out in strict accordance with the airport’s sample plan, developed by ACI, which guarantees a representative sample of the flights, destinations and passenger groups served by the airport. ACI regularly audits participating airports to ensure compliance and to validate the results.