Airport Service Quality (ASQ)

Best Airport by Size

Below is the list of the 2016 ASQ Award winners for "Best Airport by Size: 2-5 Million Passengers."

1st place (tie)

Guayaquil Airport (GYE)

Jaipur Airport (JAI)

Sochi Airport (AER)

2nd place (tie)

Srinagar Airport (SXR)

Toronto Billy Bishop Airport (YTZ)

3rd place (tie)

Langkawi Airport (LGK)

Ottawa Airport (YOW)

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SPECIAL NOTICE:

Given the growth of the ASQ programme, the 2015 and 2016 results have been expanded to include a new category (Best Airport by Size and Region) and more robust winners’ lists (several airports have tied in their respective categories). 


ASQ has statistically validated the winners to ensure accuracy; as such, a tie indicates that no statistical difference has been found between the scores of two or more airports. Furthermore, the Best Airport by Size and Region category is only applicable to size categories that contain a minimum five qualifying airports. 

These enhancements effectively highlight the high proportion of worldwide airports—both large and small, from developing and developed countries—that are focusing on customer service as a means of fostering traveler loyalty in an increasingly competitive environment.

Given the growth of the ASQ programme, the 2015 and 2016 results have been expanded to include a new category (Best Airport by Size and Region) and more robust winners’ lists (several airports have tied in their respective categories). ASQ has statistically validated the winners to ensure accuracy; as such, a tie indicates that no statistical difference has been found between the scores of two or more airports. Furthermore, the Best Airport by Size and Region category is only applicable to size categories that contain a minimum five qualifying airports. These enhancements effectively highlight the high proportion of worldwide airports—both large and small, from developing and developed countries—that are focusing on customer service as a means of fostering traveler loyalty in an increasingly competitive environment.