Airport Service Quality (ASQ)

BEST AIRPORT BY REGION
Africa
1st PlaceMauritius (MRU)
2nd PlaceCape Town (CPT)Durban (DUR)
3rd PlaceJohannesburg (JNB)
Asia - Pacific
1st Place
Incheon (ICN)Singapore (SIN)
2nd Place
Beijing (PEK)Mumbai (BOM)New Delhi (DEL)Sanya Phoenix (SYX)Shanghai Pudong (PVG)
3rd Place
Guangzhou Baiyun (CAN)Taoyuan (TPE)Tianjin Binhai (TSN)
Europe
1st Place
Pulkovo (LED)Sheremetyevo (SVO)Sochi (AER)
2nd Place
Dublin (DUB)Malta (MLA)Prague (PRG)Zurich (ZRH)
3rd Place
Copenhagen (CPH)Keflavik (KEF)London Heathrow (LHR)Porto (OPO)Vienna (VIE)
Latin America & Caribbean
1st Place
Guayaquil (GYE)
2nd Place
Quito (UIO)
3rd Place
Monterrey (MTY)Punta Cana (PUJ)
Middle East
1st Place
Amman (AMM)
2nd Place
Abu Dhabi (AUH)Doha (DOH)
3rd Place
Dammam (DMM)Dubai (DXB)Tel Aviv (TLV)
North America
1st Place
Indianapolis (IND)
2nd Place
Dallas Lovefield (DAL)Grand Rapids (GRR)Jacksonville (JAX)Ottawa (YOW)Tampa (TPA)
3rd Place
Austin (AUS)Detroit (DTW)Sacramento (SMF)San Antonio (SAT)Toronto Billy Bishop (YTZ)
 
BEST AIRPORT BY SIZE
2 - 5 million
1st Place
Jaipur (JAI)
2nd Place
Lucknow (LKO)
3rd Place
Guayaquil (GYE)
5 - 15 million
1st Place
Sanya Phoenix (SYX)
2nd Place
Tianjin Binhai (TSN)
3rd Place
Hyderabad (HYD)
15 - 25 million
1st Place
Gimpo (GMP)
2nd Place
Wuhan (WUH)
3rd Place
Denpasar (DPS)
25 - 40 million
1st Place
New Delhi (DEL)Mumbai (BOM)
2nd Place
Taoyuan (TPE)
3rd Place
Shanghai Hongqiao (SHA)
Over 40 million
1st Place
Incheon (ICN)Singapore (SIN)
2nd Place
Shanghai Pudong (PVG)Beijing (PEK)
3rd Place
Guangzhou Baiyun (CAN)
 
BEST AIRPORT BY SIZE AND REGION
ASIA-PACIFIC
2–5 million

Jaipur (JAI)
5–15 million

Sanya Phoenix (SYX)
15–25 million

Gimpo (GMP)
25-40 million

New Delhi (DEL)
Over 40 million

Incheon (ICN)
EUROPE
2–5 million

Sochi (AER)
5–15 million

Pulkovo (LED)
15–25 million

Dublin (DUB)
25-40 million

Sheremetyevo (SVO)
Over 40 million

London Heathrow (LHR)
NORTH AMERICA
2–5 million

Grand Rapids (GRR)
5–15 million

Indianapolis (IND)
 
BEST IMPROVEMENT
Africa

Nairobi (NBO)
Asia Pacific

Denpasar (DPS)
Europe

Istanbul (IST)
Latin America & Caribbean

Kingston (KIN)
Middle East

Dammam (DMM)
North America

Saskatoon (YXE)
 
BEST REGIONAL AIRPORT: UNDER 2 million PASSENGERS
Africa

Upington (UTN)
Asia Pacific

Langkawi (LGK)
Europe

Skopje (SKP)
Latin America & Caribbean

Culiacan (CUL)
North America

Portland (PWM)
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SPECIAL NOTICE:

Given the growth of the ASQ programme, the 2015 and 2016 results have been expanded to include a new category (Best Airport by Size and Region) and more robust winners’ lists (several airports have tied in their respective categories). 


ASQ has statistically validated the winners to ensure accuracy; as such, a tie indicates that no statistical difference has been found between the scores of two or more airports. Furthermore, the Best Airport by Size and Region category is only applicable to size categories that contain a minimum five qualifying airports. 

These enhancements effectively highlight the high proportion of worldwide airports—both large and small, from developing and developed countries—that are focusing on customer service as a means of fostering traveler loyalty in an increasingly competitive environment.

Given the growth of the ASQ programme, the 2015 and 2016 results have been expanded to include a new category (Best Airport by Size and Region) and more robust winners’ lists (several airports have tied in their respective categories). ASQ has statistically validated the winners to ensure accuracy; as such, a tie indicates that no statistical difference has been found between the scores of two or more airports. Furthermore, the Best Airport by Size and Region category is only applicable to size categories that contain a minimum five qualifying airports. These enhancements effectively highlight the high proportion of worldwide airports—both large and small, from developing and developed countries—that are focusing on customer service as a means of fostering traveler loyalty in an increasingly competitive environment.