See how service performance affects customer satisfaction
In conjunction with ASQ Survey, which indicates passenger's perceptions of service quality, ASQ Performance is used to assess the delivered quality and show how improvements in delivered levels of service can improve customer satisfaction.
Set service targets according to industry best practice
Through comparisons with other airports, ASQ Performance lets you place service levels provided by business partners into a global or local context. It therefore allows you to precisely set targets which can be included in Service Level Agreements.
Monitor your own initiatives to improve service
ASQP’s flexible module system allows you to add on modules to measure initiatives and processes put in place to improve service.
Monitor performance of staff and suppliers
ASQ Performance scores quantify actual delivered levels of service at your airport which allow a monthly monitoring of internal and external performance.
An impartial, industry benchmark of airport service levels
ASQ Performance helps airports improve their customer focus by comparing service levels with other airports around the world.
|Service provided under
contract by DKMA