Optimize investments and initiatives
ASQ identifies the areas where investment will most improve customer satisfaction. Understanding what is most important for your passengers' satisfaction helps you to identify where to focus your financial and human resources.
Monitor performance of your suppliers
Through comparisons with other airports ASQ Survey lets you place service levels provided by business partners into a global or local context. ASQ Survey therefore allows you to precisely set and monitor targets included in Service Level Agreements.
Share best practice with other airports
Airports participating in the program share all customer satisfaction information which shows up best practice and promotes discussion. Regional ASQ Airport Forums are organized every year to facilitate these discussions, thoughts and ideas.
As part of this commitment to sharing best practice from top performing airports around the world, the ASQ Programme has recently launched a new report aiming to provide a comprehensive picture of practices at participating airports. The report is based on information collected from ASQ participants.
Download the Best Practice Report on Baggage Carts ⇓
Download the Best Practice Report on Internet Access ⇓
Download the Best Practice Report on Parking Facilities ⇓
Download the Best Practice Report on Airport Wayfinding ⇓
Download the Best Practice Report on Airport Loyalty Programmes ⇓
Download the Best Practice Report on Staff Courtesy ⇓
NEW: Download the Best Practice Report on Managing Waiting Times ⇓
NEW: Download the Best Practice Report on Ground Transportation ⇓
Assess the performance of your management
Service targets can be set for managers and goals and incentives can be put in place to motivate managers and their teams. ASQ information is often used in discussions between governments / regulators and airport management companies to provide a reliable view of airport service performance.
Marketing your airport
ASQ is a unique opportunity to make the airlines, passengers, public and authorities aware of your achievements in customer service. ASQ publishes a yearly rating of top performing airports - this recognizes the work of these airports with awards and a press campaign to highlight their excellent performance.
For the latest list of winners - visit the ASQ Awards website
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contract by DKMA