Airport Service Quality (ASQ)

ASQ Forums

ACI World ASQ Forums 2018

Register today for the ACI Customer Excellence Global Summit »

ASQ Forums allow for face-to-face discussions between the airports of the world and the members of the ACI ASQ team on the key findings and learnings from ASQ, and how the programme can continue to be enhanced.

ACI ASQ Forums are run regionally to make it easy for all airports to attend, wherever in the world they may be located.

For airports participating in the ASQ programme, there is no attendance fee—just a great opportunity to connect to the airport community, share best practices and learn more about passenger satisfaction.

Since its creation, ACI's ASQ Programme has developed fruitful partnerships and your airport has become a valuable member of the global ASQ community. With that in mind, we would like to offer you the exclusive opportunity to be part of the upcoming ASQ training and Forum which will be held on 10–11 September 2018 and the inaugural ACI Customer Excellence Global Summit taking place 1213 September 2018 in Halifax, Nova Scotia, Canada.
The ASQ Forum will be dedicated to current ASQ participants, while the ACI Customer Excellence Global Summit  will be open to ACI Airport Membership at large.
The theme of this inaugural Global Summit isDelivering the best experience”. Here are some of the questions that the Summit will bring forward and try to answer through case studies, expert views, and discussion:

  • What tools are airports using to monitor, drive and prioritize initiatives related to customer experience?
  • How can airports leverage new technologies to enhance airport customer service?
  • How should we integrate employee satisfaction and what impact does this have to the overall airport customer satisfaction?
  • Return on Experience: What is the business model in enhancing customer Experience?
  • Does airport stakeholder collaboration influence the end result in passenger satisfaction?

If you would like more information or would like to join the mailing list for ASQ Forums, please email 

Past ASQ Forums

View photos from the past ASQ Forums. 


Haikou, China (2628 April 2017)

Prague, Czech Republic (13–15 September 2017)

Detroit, Michigan (2–4 October 2017)


Napoli, Italy (30 Nov.–2 Dec. 2016)

Guayaquil, Ecuador (2–4 November 2016)

Brisbane, Australia (20–22 April 2016)


Madrid, Spain • (21-23 October 2015)

Tianjin, China (22-24 September 2015)

Montreal, Canada (9-11 September 2015)