Airport Service Quality (ASQ)

ASQ Forums



ASQ Forums allow for face-to-face discussions between the airports of the world and the members of the ACI ASQ team on the key findings and learnings from ASQ, and how the programme can continue to be enhanced.


ACI ASQ Forums are run regionally to make it easy for all airports to attend, wherever in the world they may be located.

For airports participating in the ASQ programme, there is no attendance fee—just a great opportunity to connect to the airport community, share best practices and learn more about passenger satisfaction.

The theme for ASQ Forums 2017:  Cultivating a Customer Experience Airport Community

This theme recognizes that putting the passenger first is a shared priority among all aviation stakeholders and ACI will give focus to the role of all members of the airport community in cultivating a culture of customer service excellence. Aligning all stakeholders in their pursuit of airport customer service excellence can be a powerful tool to improving the passenger experience, employee satisfaction and raising non-aeronautical revenues.

With forums scheduled in Asia, Europe and the Americas, participants will hear from a variety of airport industry players from different regions and will include presentations, productive discussions and networking opportunities. Do not miss the opportunity to take part in the conversations that are on the cutting edge of airport customer service research.

If you would like more information or would like to join the mailing list for ASQ Forums, please email asqforums@aci.aero.

2017 ASQ Forums

ACI Airport Service Quality Forum – Haikou, Hainan, China
26–28 April 2017MORE INFO
*This event has now passed
ACI Airport Service Quality Forum  Prague, Czech Republic
13–15 September 2017 • MORE INFO
*This event has now passed
ACI Airport Service Quality Forum – Detroit, USA
2–4 October 2017REGISTER  • MORE INFO

Please note that you can participate in any of these three Forums – so please feel free to choose the dates and venue that better fit your interests, agenda and/or schedule. 

If you are interested in attending and providing a short presentation to illustrate your best practices in ASQ and passenger experience at your airport, or general aspects about managing service quality at your airport, please contact asqforums@aci.aero.

We look forward to welcoming you to the forums in 2017!

Past ASQ Forums

View photos from the past ASQ Forums. 

2016

Napoli, Italy (30 Nov.–2 Dec. 2016)

Guayaquil, Ecuador (2–4 November 2016)

Brisbane, Australia (20–22 April 2016)

2015

Madrid, Spain • (21-23 October 2015)

Tianjin, China (22-24 September 2015)

Montreal, Canada (9-11 September 2015)