Airport Service Quality Forum

Detroit, USA • 2–4 October 2017  


The ACI Airport Service Quality (ASQ) Forum in Detroit allows for face-to-face discussions between the airports of the world and the members of the ACI ASQ team on the key findings and learnings from ASQ, and how the programme can continue to be enhanced.

For airports participating in the ASQ programme, there is no attendance fee—just a great opportunity to connect to the airport community, share best practices and learn more about passenger satisfaction.

The theme of the 2017 ASQ Forums is "Cultivating a Customer Experience Airport Community".

This theme recognizes that putting the passenger first is a shared priority among all aviation stakeholders and ACI will give focus to the role of all members of the airport community in cultivating a culture of customer service excellence. Aligning all stakeholders in their pursuit of airport customer service excellence can be a powerful tool to improving the passenger experience, employee satisfaction and raising non-aeronautical revenues.

With forums scheduled in Asia, Europe and the Americas, participants will hear from a variety of airport industry players from different regions and will include presentations, productive discussions and networking opportunities. Do not miss the opportunity to take part in the conversations that are on the cutting edge of airport customer service research.

This ASQ Forum, will also be offering a full-day training session one day prior to the start of the forum for ASQ management colleagues at ASQ member airports, so make sure to take advantage of this complementary offer!
When: 2–4 October 2017    
Where: Detroit, USA    
Westin Book Cadillac Detroit
114 Washington Boulevard
Detroit MI 48226
United States
Tel. +1 313 442-1600

Audience: ASQ member airports; airports who want to learn more about improving passenger experience; airports interested in ASQ programme  
Who should attend?    
  • Airport directors
  • Airport service quality managers
  • Customer experience and operations staff
  • Quality managers
  • Business performance managers
  • Business intelligence directors and managers
  • Directors and managers of Airport Concessions
  • Guest experience directors and managers
  • General mangers
  • Market research and customer relations directors and managers
  • All other members of airport staff who monitor customer experience and passenger satisfaction
Find out more about Detroit!

For any questions on the ASQ Forums or how to join the ACI ASQ programme, please email .