Airport Service Quality (ASQ)

Industry articles

PASSENGER FOCUSED, RESEARCH DRIVEN - ACI’s ASQ programme gives airports of all sizes the actionable intelligence they need to ensure customer service excellence across numerous touchpoints of a passenger’s journey at the airport, writes Antoine Rostworowski.

Sep 17, 2015

Airport World Magazine, 17 September 2015 - Airports have evolved from being places that largely deal with airline and aircraft-related activities to complex businesses in their own right ...

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You've been framed: Airport World provides a picture round up of this year’s Airport Service Quality (ASQ) Awards Ceremony, which took place at ACI Asia-Pacific’s Regional Assembly, Conference & Exhibition in Jordan

Jul 16, 2015

Airport World, 16 July 2015 - Awards galore, people punching the air with delight, men holding bouquets of flowers and others dancing long into the night can only mean one thing ...

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Putting people first: Airport International Group CEO, Kjeld Binger, talks to Joe Bates about the customer service philosphy of Amman's Queen Alia International Airport

May 12, 2015

Airport World, 12 May 2015 - Queen Alia International Airport (QAIA) is fast gaining a reputation for delivering quality customer service to match the best in the business ...

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Quality air hub: Incheon International Airport named world's best for 10th year

Apr 30, 2015

Business Korea, 30 April 2015 - Incheon International Airport has topped the Airport Service Quality (ASQ) list for 10 years in a row. It is the first airport in the world to do so ...

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