Comprehensive Insight Report

The Comprehensive Insight Report complements the annual ASQ Survey Report. Produced annually, it provides comprehensive analysis of the participating airport’s strengths and weaknesses during the annual Survey. It provides deeper insight into the factors that drive both passenger satisfaction and dissatisfaction. It presents this analysis as actionable management information, enabling the participating airport’s executive team to develop a cost-effective improvement action plan that prioritizes investments in those areas that would most improve passengers’ overall satisfaction.