ACI Airport Service Quality (ASQ) Forum

Madrid, Spain • 21–23 October 2015
Please note that registration has now closed for this event. 
If you have any questions, please contact
The ACI Airport Service Quality (ASQ) Forum in Madrid, Spain allows for face-to-face discussions between the airports of the world and the members of the ACI ASQ team on the key findings and learnings from ASQ, and how the programme can continue to be enhanced.

For airports participating in the ASQ programme, there is no attendance fee—just a great opportunity to connect to the airport community, share best practices and learn more about passenger satisfaction.

This ASQ Forum, will be offering a full-day training session one day prior to the start of the forum, so make sure to take advantage of this complementary offer!
When: 21–23 October 2015
Where: Madrid, Spain 
Audience: ASQ member airports; airports considering joining ASQ; all ACI member airports
For information on how to join the ACI ASQ programme, please visit or email
Who should attend?
- Airport Directors 
- Airport Service Quality Managers 
- Customer Experience and Operations staff
- Quality Managers 
- Business Performance Managers 
- Business Intelligence Directors & Managers 
- Directors and managers of Airport Concessions 
- Guest Experience Directors & Managers 
- General Managers 
- Market Research & Customer Relations Directors & Managers
- All other members of airport staff who monitor customer experience and passenger satisfaction
Conference venue and accommodation
The ASQ Forum Madrid will be taking place in the Sala de Prensa de la Terminal 4 del Aeropuerto Adolfo Suárez Madrid-Barajas (in the arrivals hall, level 0).
Metro: línea 8, Terminal 4 station
Train: línea C1 Renfe Cercanías, station Aeropuerto T4
Bus: líneas Exprés, 101, 200, 822, 824, 827 y 828
Other ASQ Forums
More information to follow regarding 2016 forums.
ACI Airport Service Quality Forum in Montreal, Canada (9–11 September 2015)
More information »   
ACI Airport Service Quality Forum in Tianjin, China (22–24 September 2015)
More information »