ACI Airport Service Quality Forum

Montréal, Canada • 911 September 2015
This event has now passed. Thank you to all delegates who attended.

If you have any questions, please contact
The ACI Airport Service Quality (ASQ) Forum in Montreal, Canada allows for face-to-face discussions between the airports of the world and the members of the ACI ASQ team on the key findings and learnings from ASQ, and how the programme can continue to be enhanced. 

For airports participating in the ASQ programme, there is no attendance fee—just a great opportunity to connect to the airport community, share best practices and learn more about passenger satisfaction. 

This ASQ Forum, will be offering a full-day training session one day prior to the start of the forum, so make sure to take advantage of this complementary offer! 
When: 9–11 September 2015 
Where:  Montreal, Canada 
Venue: Hotel Nelligan 
Audience:  ASQ member airports; airports considering joining ASQ
For information on how to join the ACI ASQ programme, please visit or email
Who should attend?
- Airport Directors 
- Airport Service Quality Managers 
- Customer Experience and Operations staff
- Quality Managers

- Business Performance Managers 
- Business Intelligence Directors & Managers 
- Directors and managers of Airport Concessions 
- Guest Experience Directors & Managers 
- General Managers 
- Market Research & Customer Relations Directors & Managers

- All other members of airport staff who monitor customer experience and passenger satisfaction
Conference venue and accommodation  Hotel Nelligan
Hôtel Nelligan’s elegant accommodations pair century-old stone walls with a chic, modern décor. Natural light flows through the spaces while stately furnishings and high-end amenities punctuate the ambiance. 

The lobby’s four-story atrium provides the perfect setting for an afternoon drink. Adjoining Verses Restaurant offers a market-fresh menu and, for a taste of Montreal’s mischievous side, Méchant Boeuf serves up delicious cocktails and great music nightly! Outdoors, the rooftop terrace delivers unmatched city views. 

Perfectly situated, the hotel’s surroundings give way to chic, night-time entertainment. The river and Old Port are just steps away. Always accommodating, renowned concierge services can attend to every step of a visit. Please note we have secured preferential rates for accommodation for all ASQ delegates. For the booking code, please email 
For more information on Hotel Nelligan, please visit their website at 
For any questions, please contact us at
Montreal tourism

Other ASQ Forums

More information to follow regarding 2016 forums.
ACI Airport Service Quality Forum in Tianjin, China (22–24 September 2015)
More information »   
ACI Airport Service Quality Forum in Madrid, Spain (21–23 October 2015)
More information »   

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