ACI Airport Service Quality (ASQ) Forum

Tianjin, China • 22–24 September 2015
This event has now passed. Thank you to all delegates who attended.

If you have any questions, please email
Letter from Tianjin Binhai International Airport regarding explosions in Tianjin, China on 12 August 2015 »
About the Forum
The ACI Airport Service Quality (ASQ) Forum in Tianjin, China allows for face-to-face discussions between the airports of the world and the members of the ACI ASQ team on the key findings and learnings from ASQ, and how the programme can continue to be enhanced.

For airports participating in the ASQ programme, there is no attendance fee—just a great opportunity to connect to the airport community, share best practices and learn more about passenger satisfaction.

This ASQ Forum, will be offering a full-day training session one day prior to the start of the forum, so make sure to take advantage of this complementary offer!
When: 22–24 September 2015
Where: Tianjin, China
Venue: Hyatt Regency Tianjin East
Audience: ASQ member airports; airports considering joining ASQ; all ACI member airports
For information on how to join the ACI ASQ programme, please visit or email
Who should attend?
- Airport Directors 
- Airport Service Quality Managers 
- Customer Experience and Operations staff
- Quality Managers 
- Business Performance Managers 
- Business Intelligence Directors & Managers 
- Directors and managers of Airport Concessions 
- Guest Experience Directors & Managers 
- General Managers 
- Market Research & Customer Relations Directors & Managers
- All other members of airport staff who monitor customer experience and passenger satisfaction
Conference venue and accommodation – Hyatt Regency Tianjin East

Hyatt Regency Tianjin East is a new landmark in the booming city of Tianjin.The opening of this 5 star luxury hotel Hyatt Regency Tianjin East marks the return of the Hyatt Regency brand to Tianjin.

Located on Weiguo Road in the Hedong Distict, Hyatt Regency Tianjin East is a new landmark and part of a quickly emerging business hub connecting the east area of Tianjin and Tianjin Binhai New Area. As the first truly extraordinary five-star hotel in the Hedong District, the hotel is within 20 minutes of the airport and 10 minutes of downtown Tianjin and with easy access to the TEDA, Dongli, Beichen, Wuqing and Xiqing industrial zones.

Please note we have secured preferential rates for accommodation for all ASQ delegates. For the booking code, please email

For more information on the Hyatt Regency Tianjin East, please visit
Tianjin tourism
Other ASQ Forums
More information to follow regarding 2016 forums.
ACI Airport Service Quality Forum in Montreal, Canada (9–11 September 2015)
More information »   
ACI Airport Service Quality Forum in Madrid, Spain (21–23 October 2015)
More information »   

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