Developing a Customer Service Culture at Airports:
Measuring & Benchmarking the Results*
Professional Certificate course, face-to-face: 5 days
The objectives of this course are to show the importance of providing excellent customer service, how to do it and the benefits for those who do. The course will suggest techniques, principles and the practical applications necessary to allow you and your company to reap the very rewarding benefits that come from excellent customer service.
In addition, the course will provide guidance on the implementation of customer satisfaction research, the analysis of the results, the benefits of integrating customer service and security training, the use of performance management to achieve the desired results.
Who should attend?
Quality of Service Mangers, Customer Relations Staff, Terminal Managers, Airport – Airline Relations Staff, Concessionaires, Companies doing business at airports
|13-17 May 2013||Athens, Greece
|15-19 July 2013||Montreal, Canada||English||$2,400||$1,600||Register|
|25-29 August 2013||Abu Dhabi, UAE||English||$2,400||$1,600||Register|
|04-08 November 2013||Kuala Lumpur, Malaysia||English||$2,400||$1,600||Register|
|08-12 December 2013||Abu Dhabi, UAE||English||$2,400||$1,600||Register|
* This course can be taken as an elective for the Airport Professional Accreditation Programme (AMPAP).