Managing Service Quality at Airports
Professional Certificate course, face-to-face: 3 days
The main objective of this training module is to equip managers with the knowledge, skills and tools to manage service quality effectively at an airport.
The course will adopt a holistic approach to the issue, drawing on industry best practices and using case studies and practical exercises to show how theory has been put into practice at the leading airports. Participants will learn how to use the Airport Service Quality (ASQ) Programme tools as part of a service improvement strategy.
Who should attend?
|16-18 July 2013
||Panama City, Panama||Spanish||$1,400||$950||Register|
|09-11 Sept 2013
||Port of Spain, Trinidad & Tobago||English||$1,400||$950||Register|
|28-30 Oct 2013||Beijing, China||English||$1,400||$950||Register|
|11-13 Nov 2013||Dublin, Ireland||English||$1,400||$950||Register|