Professional Certificate course, face-to-face: 5 days
The airport business is, by its very nature, a very international business. The ability of airport staff to communicate effectively with a range of international air carriers and organisations has strong safety implications. Equally important is the ability to communicate with your main clientele - the passengers and airlines.
The purpose of the Aviation English training courses is to enable airport staff to use English with more self-confidence and, at the same time, supply them with an upgraded set of key phrases and vocabulary frequently used in their daily work.
- Enable airport staff to communicate in English and give them confidence in their ability to do so.
- Provide them with the right vocabulary to facilitate communication in a friendly and
- professional manner with their customers.
- Offer them strategies to cope with poor understanding or to clarify misunderstandings.
- Facilitate networking opportunities and dialogue with people from different countries,
- airports or even within the same airport.
- Participate fully in work related training courses conducted in English
Who should attend?
Airport staff involved with all operational issues: safety managers, ground handling companies, technical staff.
- The language of ramp safety
- Naming and describing ramp objects
- Abbreviations and the NATO alphabet
- Weather vocabulary and its implications for the smooth running of an airport
- Following and giving directions
- Airport jobs and functions
- Airport markings and signs
- Airport layouts and distribution
- Landside and airside categories
- Passenger handling and terminal processes
- Aircraft turnaround
- Ramp safety incidents and verbal reporting of incidents
- Vehicles/equipment and their functions
- Airport zone security plan
The course will be conducted in its entirety in English by two professional aviation English trainers
- All material used will be airport or aviation related
- Power point presentations are the principal presentation format
- Videos depicting different ramp activities with related tasks and discussions
- Short listenings with tasks to improve understanding
- Role plays to simulate interaction with other airport workers or customers
- Pair work using gap fill exercises so as to maximise speaking time
- Group discussions based on the material provided and on personal experiences and anecdotes
- Recording students giving a safety briefing so that they can gain feedback on performance
- Video recording of role plays for study and improvement via feedback
- Conducted visit to selected airport areas, if possible, to encourage discussion and a better understanding of their working environment via English
- Preparing and delivering a short presentation individually or in small groups in English
- Simulated radio communication with other airport workers in English
|9-13 September 2013||Incheon, South Korea