Aviation English
Professional Certificate course, face-to-face: 5 days

Brief

The airport business is, by its very nature, a very international business. The ability of airport staff to communicate effectively with a range of international air carriers and organisations has strong safety implications. Equally important is the ability to communicate with your main clientele - the passengers and airlines.

The purpose of the Aviation English training courses is to enable airport staff to use English with more self-confidence and, at the same time, supply them with an upgraded set of key phrases and vocabulary frequently used in their daily work.

Benefits

• Enable airport staff to communicate in English and give them confidence in their ability to do so.
• Provide them with the right vocabulary to facilitate communication in a friendly and
• professional manner with their customers.
• Offer them strategies to cope with poor understanding or to clarify misunderstandings.
• Facilitate networking opportunities and dialogue with people from different countries,
• airports or even within the same airport.
• Participate fully in work related training courses conducted in English

Who should attend?

Airport staff involved with all operational issues: safety managers, ground handling companies, technical staff.

Course Content

• The language of ramp safety
• Naming and describing ramp objects
• Abbreviations and the NATO alphabet
• Weather vocabulary and its implications for the smooth running of an airport
• Following and giving directions
• Airport jobs and functions
• Airport markings and signs
• Airport layouts and distribution
• Landside and airside categories
• Passenger handling and terminal processes
• Aircraft turnaround
• Ramp safety incidents and verbal reporting of incidents
• Vehicles/equipment and their functions
• Airport zone security plan

Methodology

• The course will be conducted in its entirety in English by two professional aviation English trainers
• All material used will be airport or aviation related
• Power point presentations are the principal presentation format
• Videos depicting different ramp activities with related tasks and discussions
• Short listenings with tasks to improve understanding
• Role plays to simulate interaction with other airport workers or customers
• Pair work using gap fill exercises so as to maximise speaking time
• Group discussions based on the material provided and on personal experiences and anecdotes
• Recording students giving a safety briefing so that they can gain feedback on performance
• Video recording of role plays for study and improvement via feedback
• Conducted visit to selected airport areas, if possible, to encourage discussion and a better understanding of their working environment via English
• Preparing and delivering a short presentation individually or in small groups in English
• Simulated radio communication with other airport workers in English

Up-coming sessions