Advanced Airport Operations
Professional Certificate course: 5 days

Brief

This course takes a detailed look at all of the airport processes, from both the terminal and the airside. It will examine how these areas are regulated and the standards that they must adhere to. Delegates will understand the importance of managing safety, security and customer service whilst maintaining profitability.

Benefits

• Examines the different elements of the airport operational environment
• Discusses how to establish customer service standards and how they can be monitored and improved
• Provides guidance on handling day-to-day operations and emergency situations
• Explains how to manage the airports business of today and the future

Who should attend?

• Airport Managers, Duty Managers and Supervisors
• Legal Advisers
• Press and PR Managers
• Ground Handling Managers
• Managers of Service Providers

Up-coming sessions