Module 3: Emergency Planning & Crisis Management
Global Safety Network, face-to-face: 5 days

Brief

GSN Diploma Course

The objective of this course is to show the importance of planning for emergency situations and how to manage activities while in crisis situations. The course will introduce you to the international requirements of an emergency plan, how to manage the press and media in crucial situations, how to support victims and how to rebuild liability after an incident happens.

The course will also focus on topics like aircraft hijacking and terrorism. The use of case studies (such as Swissair MD11, Manchester B737, Vienna A310, etc…) will be presented and discussed to give an important understanding of the circumstances such events have on the world.

Benefits

• Demonstrates the key role of emergency planning
• Offers tools and guidance on the implementation of emergency plans and procedures
• Examines best practices in crisis management
• Hands-on team assignment depicting a real life crisis situation

Who should attend?

• Airport safety supervisors
• Safety managers
• Staff involved in Customer Liaison, Airport Business Development, Account Management, Accident and Incident Investigation, Emergency Planning & Crisis Management and Corporate Communications.

Up-coming sessions