Airport Operations Diploma:
Terminal & Landside Operations - Online

Brief

This course is designed to teach participants how to optimise airport terminal and landside operations to provide a positive passenger experience in harmony with revenue generation activities.

Benefits

• Get an overview of the Airport Landside and Terminal sub-systems and how they interrelate;
• Understand the security obligations of the State and aerodrome operator;
• Understand the needs of the two main airport customers;
• Identify ways to increase the revenue generated by non-aeronautical activities;
• Gain an understanding of performance measurement tools and how they can be used to improve the airport terminal overall performance.

Who should attend?

• New employees who are responsible for landside, terminal or airside operations that need to get a sound understanding of the airport’s complex functions,
• Current staff who would like to enhance their knowledge of overall airport operations and complex relationships in providing world class customer service.
• World Business Partners looking for a global understanding of the airport business.

Course content

• Process definition
• Airport security 
• Facilitation
• Airport terminal and revenue generation
• Configuration of passenger buildings
• Flow and queue Management and process improvement
• Meeting passenger needs
• Performance measurement
• Impact of Landside and Terminal operations on the environment

Up-coming sessions