ACI Global Training: Facilitation Courses

Service quality for passengers at airports has been a key concern of ACI since it was founded in 1991. The ACI World Facilitation Standing Committee has developed global facilitation standards that are essential ingredients in providing a more pleasant and seamless airport experience.

These substantive accomplishments as well as the increasingly competitive environment in which airports operate prompted the ACI World Governing Board to define customer service as one of six primary targets of ACI activities. In support of this key initiative, ACI has partnered with key stakeholders to develop training products in this area.


Available courses
 
Developing a Customer Service Culture at Airports: Measuring and Benchmarking the Results*
Managing Service Quality at Airports
Passengers with Reduced Mobility (PRM)
Passengers with Reduced Mobility (PRM) Workshop for Experienced PRM Assistance Managers


* This course can be taken as an elective for Airport Professionals Accreditation Programme (AMPAP)

Note: Other Facilitation courses will be introduced progressively.