ACI Global Training - Course Categories

Safety »
Safety is the number one priority for ACI, airports and the entire aviation community. Our core 
functional expertise is dedicated to safety. Our safety training portfolio provides airport safety 
professionals and aviation executives with the knowledge needed to ensure their airport operations 
are safe for their customers and employees. The ACI Global Training Certificate specialized courses also include safety courses offered under the ACI Global Safety Network (GSN) Programme. 
Operations and Technical »
ACI is constantly active in the field of standards and procedures for safe airport operations. The operational and technical portfolio looks at the processes and operations that apply to the terminal and airside areas, as well as aspects of airport business operations for airport managers to develop an in depth understanding of all the different aspects of airport.
Security »
Security is critical in the development, management and operation of the world’s airports. ACI takes a very active role in lobbying and working with regulatory authorities helping to shape regulations and ensuring that changes in security are communicated to airport authorities. This expertise is extended to our security training courses.
Customer Experience »
Airport Facilitation consists of the efficient management of the flow of passengers, baggage, 
cargo and mail through the airport facilities, ensuring that services are delivered in a healthy, safe 
and secure environment, and meeting and exceeding when possible the needs and expectations 
of customers. A strong customer service culture coupled with efficient processes to maximize 
passenger traffic flow is a determining factor in providing a positive travel experience to the 
airport’s customers.
Economics »
Airports continue to develop new business models and invest capital in order to meet the needs
of a burgeoning aviation industry. Airports have evolved from being government infrastructure
providers into sophisticated business-oriented service providers. This requires airport managers and staff to increase their skills in the areas of commercial management and economic development.
Environment »
Airports are very much part of the communities within which they operate. Reducing their impact 
on the environment is a major focus for many airports around the world. While much of the current 
attention is on climate change and reduction of greenhouse gas emissions, it is just one of a number of areas in which airports and the rest of the aviation industry are active when it comes to the environment.
Leadership and Management »
ACI offers a wide range of courses in airport management and operations which may be taken as
independent classes, part of a certificate programme or as a global ACI-ICAO AMPAP Elective.