Human Factors for Airport Managers

Professional Certificate Course
Delivery: Classroom
Duration: 3 days

Human performance is fundamental to operational safety in aviation as the majority of incidents and accidents are attributable to human error. This course introduces participants to the principles of human factors awareness, the factors that affect personal performance and how the human element interfaces with equipment, the working environment, the tools to be used and the organizational context.

Learning Objectives

Upon completing this course, participants will be able to:
  • Explain what are human factors, how they affect personal performance and interaction with others.
  • Explain how to consider the human element in the design of systems and procedures in the aviation context.
  • Recognize the factors that lead to human error.
  • Manage human performance
  • Describe the benefits of team resource management.
  • Explain how human factor elements are considered in incident and accident investigation.

Target Audience
  • Airport Operations Directors, Managers, Officers and Staff
  • Airport Safety Managers, Officers and Staff
  • Airline and Ground Handling Management
  • Air Navigation Service Providers Officials

Course Content
  • Introduction to human factors
  • Human error and violations
  • Team resource management
  • Managing Human performance
  • Human factors in systems design / Ergonomics
  • Human factors in incident and accident investigation
  • Case studies

Additional Information
  • Available in Spanish

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