ACI Media Press Release Archives (2005)

Conference topics will cover airport customer service, the commercial aspects of quality customer service at airports, brand perspectives, parking and traffic management, benchmarking, terminal redesign, passenger processing technologies and solutions, quality and crisis management, marketing and staff training.

To complement these sessions, ACI is introducing two new features to this year’s event: enhanced networking and new training opportunities. A networking afternoon has been reserved in the schedule to afford attendees with the time and space to meet with colleagues and business partners as well as to discuss a variety of subjects related to the topics of the conference. Training will be offered as a full day workshop on 5 March organized by ACI for attendees who want more in-depth training in customer service and the commercial aspects of service quality.

Excellence in customer service is a key ingredient for success for ACI’s airport members and World Business Partners. That is why the ‘Airport Service Quality’ Conference and Exhibition is relevant to airport directors and senior management; commercial, terminal and passenger service managers; quality coordinators; airport management companies; suppliers, retailers, brands, consultants, and all who have a technical and commercial interest in airport services.

The successful premier conference was held in Kuala Lumpur, Malaysia, in June of this year. Over 220 delegates, exhibitors and sponsors enjoyed a first class event with excellent networking opportunities and gave above-average satisfaction ratings. As in June, the 2006 event will once again include the AETRA awards ceremony, in recognition of the top performers in 2005 in the eleven customer satisfaction survey categories.

Click here for more information about the event.