ACI Media Releases

ACI announces recipients of the 2014 ASQ Awards: Excellence in passenger service takes centre stage with the announcement of the airports that raised passenger satisfaction to the next level in 2014 - Feb 16, 2015

Montreal, 16 February 2015 – Airports Council International (ACI) is pleased to announce the recipients of the prestigious 2014 Airport Service Quality (ASQ) Awards. As the industry’s most comprehensive passenger service benchmarking tool, the ACI ASQ Survey has reliably captured passengers’ immediate appraisal from check-in through departure at the gate at more than 300 airports worldwide. These awards represent passengers’ views on 34 key service indicators and are an objective and accurate indicator of the top worldwide performing airports with regard to passenger service.

Preliminary data reveals global passenger traffic up by over 5% in 2014; air freight volumes rise in tandem after three years of stagnating growth - Feb 11, 2015

Global passenger traffic ended the year strong with year-over-year growth of 5.6% for the month of December. This is in line with the overall growth in passenger numbers over a twelve-month period. The preliminary data points to a growth rate of 5.1% year over year. Both international and domestic traffic posted strong growth rates of 5.8% and 4.5% respectively. 

Antoine Rostworowski joins ACI World as Director of Facilitation and IT - Feb 09, 2015

ACI World has announced the appointment of Antoine Rostworowski as Director of Facilitation and IT. Antoine will be based in ACI World’s Montreal, Canada offices with responsibilities that include the Airport Service Quality (ASQ) customer service benchmarking programme, airport facilitation, IT and public health strategy, policy and best practice development.

L’ACI relance son programme ASQ et assure la pérennité du programme ACI-ICAO AMPAP - Feb 02, 2015

Montréal, 2 février 2015Airports Council International (ACI) a célébré vendredi soir la relance  du programme de qualité des services aéroportuaires (Airport Service Quality – ASQ), son outil d’évaluation comparative du service à la clientèle des aéroports dans le monde entier. 

ACI re-launches an improved ASQ programme, ensures the continued success of the ACI-ICAO AMPAP programme - Feb 02, 2015

Montréal, 2 February 2015 – Airports Council International (ACI) on Friday evening celebrated the re-launch of the Airport Service Quality (ASQ) programme, ACI’s customer service benchmarking tool for airports worldwide. 

ACI re-launches an improved Airport Service Quality programme - Feb 02, 2015

Montreal, 2 February 2015 – Airports Council International (ACI) announces the re-launch of the Airport Service Quality (ASQ) programme, ACI’s customer service benchmarking tool for airports worldwide. 

Global passenger traffic maintains growth momentum; air freight jumps up in November - Jan 12, 2015

Montréal, 12 November 2014 – For the period from January to November 2014, accumulated passenger traffic grew by 5% on a year-to-date basis. For the month of November alone, passenger numbers grew by 5.4% year-over-year. Airports also reported an increase of 5.6% in international passenger traffic; domestic passenger traffic increased by 5.4% as compared to November 2013.  

Global passenger traffic jumps up by 6%; air freight volumes on pace with overall growth trend for October - Dec 11, 2014

Montréal, 11 December 2014 – For the period of January to October 2014, accumulated passenger traffic grew by 4.9% on a year-to-date basis. For the month of October alone, passenger numbers grew by 6% year over year. Airports also reported an increase of 6.3% in international passenger traffic; domestic passenger traffic increased by 5.8% as compared to October 2013.  

ACI World congratulates ICAO on 70 years of service to the aviation industry - Dec 08, 2014

8 December 2014 (Chicago)– Airports Council International (ACI) World, along with representatives from the International Air Transportation Association, the Civil Air Navigation Services Organisation, the International Coordinating Council of Aerospace Industries Associations and representatives from other aviation stakeholders and government agencies, took part today in an event celebrating the 70th anniversary of the International Civil Aviation Organization (ICAO) and the signing of the Chicago Convention.

ACI World receives Centennial Air Transport Award from Hermes Air Transport Club - Dec 08, 2014

8 December 2014 (Geneva/Montreal)– Airports Council International (ACI) World has been presented the Centennial Air Transport Award from Hermes Air Transport Club for its significant contribution to the aviation industry over the last 23 years. ACI World Director General Angela Gittens accepted the award on behalf of the organization at a ceremony held on the evening of Saturday, 6 December at ICAO Headquarters in Montreal.