ACI Media Releases

ACI announces 2017 Director General’s Airport Service Quality Roll of Excellence inductees – New inductee just announced – - Jul 26, 2017

Montréal, 26 July – ACI announces the 2017 inductees into the ACI Director General’s Roll of Excellence. The honour recognizes those airports which, in the opinion of the passengers who participated in ACI’s Airport Service Quality (ASQ) Surveys, have consistently delivered excellence in customer service.

Robust growth in passenger traffic for May; strengthening global economy fuels growth in air freight - Jul 25, 2017

Montréal, 25 July 2017 – Global passenger traffic rose a robust 6.2% in May year over year, in line with the year to date growth of 6.5%. The main growth driver remained international passenger traffic, which reached 8.1% year over year.

ACI announces 2017 Director General’s Airport Service Quality Roll of Excellence inductees - Jul 25, 2017

Montréal, 25 July – ACI announces the 2017 inductees into the ACI Director General’s Roll of Excellence. The honour recognizes those airports which, in the opinion of the passengers who participated in ACI’s Airport Service Quality (ASQ) Surveys, have consistently delivered excellence in customer service.

Airports Council International launched the ASQ Arrivals Survey - Jul 17, 2017

Montréal, 17 July 2017 – Airports Council International (ACI) has launched the Airport Service Quality (ASQ) Arrivals Survey to help airports measure, benchmark and promote customer service excellence.  

Air transport demand surges in April - Jun 21, 2017

Montréal, 21 June 2017 – Fuelled primarily by international traffic growth, global passenger traffic achieved record levels in April 2017, increasing 9.3% year-over-year. International and domestic passenger traffic rose 14.3% and 5.4% respectively. 

ACI announces the President of the Council of ICAO as keynote speaker for the 2017 ACI Africa/World Annual General Assembly Conference & Exhibition - Jun 20, 2017

Montreal, 20 June 2017 – Airports Council International (ACI) has announced Dr. Olumuyiwa Benard Aliu, President of the Council of the International Civil Aviation Organization (ICAO), as keynote speaker for the  27th ACI Africa/World Annual General Assembly Conference & Exhibition. Dr. Aliu will address delegates following the opening session of the conference, taking place from 16–18 October 2017 in Port Louis, Mauritius under the theme: “Bold leadership in a time of change.”

Airports Council International launched the Employee Survey for Customer Experience - Jun 12, 2017

Montréal, 12 June 2017 – Airports Council International (ACI) has launched the Employee Survey for Customer Experience (ECE), an internal diagnostic and benchmarking tool that can be used for all staff working at an airport. By measuring employee engagement through a structured questionnaire, the survey helps airports determine their readiness in providing customer experience excellence. 

Airports Council International and the International Civil Aviation Organization to provide aerodrome training - Jun 08, 2017

Montréal, 8 June 2017 – Airports Council International (ACI) and the International Civil Aviation Organization (ICAO) have signed a Memorandum of Understand (MoU) to work together on a wide range of aerodrome training services to benefit the 1,940 ACI Member Airports worldwide, and to support the 191 ICAO Member States.

ACI releases the latest edition of the Airport Economics Report, confirming the financial health of the airport industry - Jun 01, 2017

Montréal, 1 June 2017 – The latest edition of the Airports Council International (ACI) Airport Economics Report confirms that the financial health of the airport industry has remained intact despite the persistence of economic woes and geopolitical risks across global markets. Revenues, costs and the resultant financial performance reflects a degree of stability over a number of years. 

Buoyant demand for air transport across the world’s airports in first quarter of 2017 - May 29, 2017

Montréal, 29 May 2017 – An overall strengthening of global economic conditions and the continued drop in the cost of air transport through lower fares has helped bolster air transport demand in the first quarter of 2017. Accumulated passenger traffic grew 5.6% year-over-year for the first quarter and for the month of March.