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A Guide to Airport Performance Measures
This Guide provides airport managers with an overview and better understanding of the Key Performance Areas (KPAs) that can be used to assess the individual strengths and weaknesses of airports.
Based on six KPAs, this Guide provides a means of assessing airport performance in the following areas: Core, Safety and Security, Service Quality, Productivity/Cost Effectiveness, Finance/Commercial and Environmental. In addition, the Guide makes reference to several performance indicators within each KPA to address the wide range of possible airport scenarios in terms of aviation activities, commercial activities, site constraints, and governance and ownership structure.
Download this free publication in PDF format.