PassengersPlus is a worldwide airport community that celebrates the very best examples of airports putting passengers first. We encourage members of the airport community and passengers to share their experiences.
ASQ (Airport Service Quality) is a comprehensive ACI initiative to help airports in their continued efforts to improve the quality of service experienced by their passengers. It is the world’s leading airport customer satisfaction benchmarking programme.
Airports & Persons with Disabilities A Handbook for Airport Operators (2003)
This handbook, primarily addressed to airport operators, is intended to enhance the accessibility of air travel to persons with disabilities.
Table of content 1. Aims and purposes of the handbook 2. Definitions, legal considerations, types of disability 3. Airport infrastructure and architecture 4. Operational and organisational measures Annex
Click here to download the 2010
Supplement with new EU and US regulations for Airports and People with Disabilities