New ACI Releases  

Does passenger satisfaction increase airport non-aeronautical revenue? A comprehensive assessment research report   


This innovative research paper is a vital tool for airports in their efforts to analyze, target and raise non-aeronautical revenue. The in-depth analysis places a unique focus on the impact of customer service provision on commercial revenue performance, charting new paths to growth in both service performance and revenue delivery.

The research paper is based on the analysis of the ACI ASQ annual global survey carried out at over 300 airports across the world and surveying over 550,000 passengers per year. It is further supported by data generated from the annual ACI Airport Economics Survey.

If you would like to receive an Executive Summary version of this publication, please email asqpublications@aci.aero.

Prices   

Members: US$500  /  Non-members: US$1,000    

Pre-order this product
Pre-orders of this PDF publication will be sent by email to buyers in August 2016. 

To purchase this product, please fill out the ACI publications form and email it to publications@aci.aero    
Questions
For more information phone +1 514 373 1243 or email publications@aci.aero.