PassengersPlus is a worldwide airport community that celebrates the very best examples of airports putting passengers first. We encourage members of the airport community and passengers to share their experiences.
ASQ (Airport Service Quality) is a comprehensive ACI initiative to help airports in their continued efforts to improve the quality of service experienced by their passengers. It is the world’s leading airport customer satisfaction benchmarking programme.
ACI Best Industry Practice for Safety Management Systems (SMS) Gap Analysis and Audit Tool
ACI Best Industry Practice Safety Management System (SMS) Gap Analysis and Audit Tool and accompanying Guidelines - 2010. In addition to the actual Audit Tool, the associated Guidelines will make it easier for auditors to perform a baseline audit and subsequently periodic audits, to assess the airport’s SMS, identify gaps and/or areas of improvement, thus enhancing safety at their site.