Airport Job Search
Vice-President, Customer and Terminal Services
Greater Toronto Airports Authority
Toronto, ON, Canada
The Greater Toronto Airports Authority runs Pearson Airport – Canada’s air transportation hub, welcoming over 34 million visitors annually. North America’s second-largest international gateway, Pearson is a grand re-invention in progress – its magnificent architecture proclaims: ‘This is travel.’ Impress the traveller further. Report to a customer-focused, results-oriented CEO and create an experience of excellence that perfectly marries function with service. Move the GTAA customer to declare: ‘This is how to travel.’ procedures.
As a senior operations leader in a complex multi-stakeholder environment, you are business-minded, principled, and passionate about excellence. Innovative, disciplined, and creative, you are a change leader in best-practice people flow. You know that a safe, organized, and comfortable visitor experience starts with understanding and then meeting customer needs: passenger flow must be smooth and efficient; service and offerings pitch-perfect. Respected and credible, build a service culture that targets every job done effectively and every guest happy – within the GTAA’s 1100 direct employees, and through influence of Pearson’s 40,000 independent and government agency personnel in retail, hospitality, airlines, security, immigration controls and a myriad of essential and ancillary services. Help Toronto Pearson build an airport-wide culture of excellence.
A great airport experience builds business – efficiency creates capacity, and reputation drives demand. Your metrics will show that. Exceeding your revenue targets will prove it. For someone who believes in doing it right, the GTAA is where your career can truly take off.
All responses to Caldwell Partners are confidential. Please indicate your interest in Project 130921 at www.caldwellpartners.com/apply.php.